Lead Program Manager
Lumen Technologies•Carson City, NV
484d•$80,510 - $107,340•Remote
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About The Position
The Lead Program Manager at Lumen will oversee and coordinate strategies aimed at reducing customer churn and improving the overall customer experience within the Mass Markets product portfolio. This role is pivotal in ensuring the success of retention initiatives and key performance indicators (KPIs) related to customer satisfaction and service retention.
