Lead Program Manager
Lumen Technologies•Columbus, OH
484d•$80,510 - $107,340•Remote
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About The Position
The Lead Program Manager at Lumen is responsible for directing and coordinating campaign development aimed at reducing customer churn, minimizing order cancellations, and enhancing the overall customer experience within the Mass Markets product portfolio, which includes CenturyLink and Quantum Fiber. This role involves strategic planning, stakeholder collaboration, and the use of data-driven marketing strategies to meet churn targets and improve key performance indicators (KPIs).
