Lead Project / Program Manager

$97,100 - $161,800/Yr

Cox Communications - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

10,001+ employees

Broadcasting and Content Providers

About the position

The Lead Project / Program Manager at Cox Communications is responsible for designing and executing readiness efforts to prepare the Sales & Service organization for complex changes in business processes, policies, pricing, products, and tools. This role involves evaluating the impacts of these changes on front-line representatives and leaders, and developing plans to minimize disruptions while maximizing adoption rates. The manager collaborates with cross-functional teams to ensure effective training and communication strategies are implemented, monitors the success of transitions, and adjusts plans as necessary to support ongoing improvements.

Responsibilities

• Work closely with project leadership to understand business objectives impacting Sales & Service initiatives.
• Conduct assessments of impacts on Sales & Service front-line and leaders due to changes in processes, policies, pricing, products, and tools.
• Design and execute initiative-specific change readiness plans to minimize impact and maximize business outcomes.
• Partner with cross-functional teams to ensure timely and accurate development of training and communication content.
• Identify potential risks and develop mitigation strategies for successful implementation of change initiatives.
• Support launch day and post-launch activities, developing corrective and reinforcement activities as necessary.
• Collect and apply feedback from change readiness efforts to improve practices continuously.
• Update Sales & Service leadership on project progress, milestones, and potential issues.

Requirements

• Bachelor's degree in a related discipline and 6 years of experience in Marketing, Sales, Sales Operations, Customer Care, Operations, or Product Management.
• Understanding of change management basics, including impact assessment and stakeholder engagement.
• Excellent communication, interpersonal, leadership, presentation, and collaborative skills.
• Strong knowledge of Microsoft Word, Excel, and PowerPoint.

Nice-to-haves

• Master's degree in Business, Organizational Development, Human Resource Management, Psychology, Communication, or Marketing.
• Experience in Telecommunications.
• Certification in PROSCI or CCMP and/or PMP.

Benefits

• Paid jury duty
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Adoption assistance
• Parental leave
• Vision insurance
• 401(k) matching
• Employee discount
• Volunteer time off
• Bereavement leave
• Pet insurance