Lead QA Engineer - 90280654 - Philadelphia

$94,300 - $122,256/Yr

Amtrak - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

10,001+ employees

Rail Transportation

About the position

The Lead Quality Assurance (QA) Engineer at Amtrak is responsible for overseeing quality assurance processes across multiple programs and systems within the organization. This role involves establishing metrics, applying industry best practices, and ensuring compliance with federal and Amtrak standards. The Lead QA Engineer will supervise the testing of enhancements and maintenance of the Amtec Train Dispatching software, ensuring that quality goals are met. This position requires collaboration with various project team members to ensure successful development, testing, and implementation of project requirements.

Responsibilities

• Manage and supervise implementation of Amtec projects for various divisions.
• Assist field personnel in performing quality control equipment operation testing.
• Review and update QA standards and procedures to comply with industry methodologies and standards.
• Demonstrate hands-on technical experience in a large mission-critical computer system environment.
• Supervise contractors and Amtrak special duty employees.
• Work on projects of varying complexity within IT development environments.
• Review formal test plans and documented test results.
• Produce compliance checklists for project deliverables.
• Monitor and evaluate QA tasks within enterprise-wide processes.
• Assist in creating standard operating procedures and metrics for the QA team.
• Conduct investigations on technical and operational problems in installed networks and systems.
• Produce QA Root Cause Analysis documents following problem investigations.
• Make recommendations regarding software defects and project timelines.
• Prepare, maintain, and review documentation on all QA phases.
• Provide coaching to less-experienced individuals.
• Verify that documented system requirements have been met.
• Support the evolution of QA strategies and activities.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business or related field with 6+ years of work experience or equivalent work experience.
• 10+ years of relevant work experience to satisfy education and experience requirements.
• Strong knowledge of quality management.
• Experience in Real Time Train traffic control systems with emphasis on Quality Assurance and Testing.
• Knowledge of large-scale computer center operations.
• Familiarity with Web Services and configuration/release management tools such as GIT, BitBucket, Jira, and Confluence.
• Ability to identify technical and operational issues on installed networks, systems, and products.

Nice-to-haves

• Strong working knowledge of railroad signal circuit plan symbols and circuit logic.
• Working knowledge of railroad circuit design as applied in signal systems.
• Knowledge of C&S equipment (relay racks, batteries, etc.).
• Knowledge of Amtrak's interlocking layouts and physical characteristics.
• 8+ years of relevant experience.

Benefits

• Health, dental, and vision plans
• Health savings accounts
• Wellness programs
• Flexible spending accounts
• 401K retirement plan with employer match
• Life insurance
• Short and long term disability insurance
• Paid time off
• Back-up care
• Adoption assistance
• Surrogacy assistance
• Reimbursement of education expenses
• Public Service Loan Forgiveness eligibility
• Railroad Retirement sickness and retirement benefits
• Rail pass privileges