Lead Receptionist

StoryPoint - Waterville, OH

Full-time - Entry Level

Waterville, OH

Professional, Scientific, and Technical Services

About the position

The Lead Receptionist at StoryPoint of Waterville is responsible for providing efficient and courteous service to residents and guests. This full-time position involves managing phone calls, greeting visitors, and ensuring a welcoming environment while supporting the administrative functions of the facility. The role offers opportunities for advancement within an innovative company.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check-in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide a 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedures (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedures.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.

Requirements

• High school diploma or GED.
• One to three years related experience and/or training; or equivalent combination of education and experience.
• Excellent Microsoft Office skills.
• Computer skills.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Wages On-Demand - early access before pay day