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Lead Receptionist
$29,120 - $29,120/Yr
H&R Block - Humble, TX
posted 2 months ago
Full-time - Entry Level
Hybrid - Humble, TX
Professional, Scientific, and Technical Services
About the position
The Lead Receptionist at H&R Block plays a crucial role in supporting a retail tax office during the busy tax season. This position is responsible for ensuring exceptional client service, managing daily operations, and leading a team of associates to meet quality standards and deadlines. The role requires a customer-centric mindset and strong organizational skills to effectively handle client interactions and office activities.
Responsibilities
- Support the Multi-Unit Team Leader as the onsite point of contact for tax office associates and clients.
- Execute and ensure compliance with Standard Operating Procedures (SOP) for client service experience.
- Serve as the point of contact for escalated client service concerns.
- Ensure proper scheduling of clients and resolution of conflicts, escalating as necessary.
- Lead the office operations from the front desk, providing phone coverage and engaging with clients.
- Oversee daily activities to ensure associates are scheduled and work is completed on time, maintaining quality standards.
- Conduct daily huddles and communicate essential information to office associates.
Requirements
- Prior experience in customer service or a similar role.
- Strong organizational skills and ability to manage day-to-day office operations.
- Customer-centric mindset with strong communication skills.
- Proficient in using MS Office applications.
- Ability to work independently with minimal supervision.
- Positive attitude and flexibility in work schedule.
- High school diploma or equivalent.
Nice-to-haves
- Experience supervising or managing people.
- History of delivering outstanding customer experiences.
Benefits
- Medical coverage and well-being programs including mental health support and coaching.
- 401k Retirement Savings Plan and Employee Stock Purchase Plan.
- Tax prep benefit allowing eligible associates to receive tax preparation services at no cost.
- Flexible/remote work opportunities.
