Lead Receptionist

Brookdale Senior Living • San Ramon, CA

389d • $34,258 - $42,827

About The Position

The Lead Receptionist at Brookdale Senior Living is responsible for managing the reception area, providing assistance to residents, visitors, and staff in a friendly and efficient manner. This role includes greeting visitors, answering questions, directing phone calls, and handling mail and basic office tasks. The Lead Receptionist also plays a crucial role in responding to resident emergencies according to community protocols.

Requirements

• High school diploma or GED required.
• Minimum of one to two years of related experience and/or training, or equivalent combination of education and experience.

Nice To Haves

• Experience in a healthcare or senior living environment.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the reception area and serve the needs of residents, visitors, and staff.
• Greet all visitors entering the community and ensure they sign guest sheets.
• Answer questions and direct phone calls to the appropriate residents and staff.
• Sort, deliver, and collect incoming/outgoing community and resident mail.
• Perform basic office and clerical functions as needed.
• Maintain visitor logs and respond to resident emergencies by contacting appropriate parties.

Benefits

• Full suite of health insurance options.
• Life insurance coverage.
• Retirement plans available based on employment status.
• Tuition reimbursement for further education.
• Pet insurance for employees' pets.
• Adoption reimbursement benefits for employees.
• Variety of associate discounts available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED