Lead Retail Customer Service Associate

$41,080 - $48,298/Yr

FedEx - Carson, CA

Full-time - Entry Level

Carson, CA

1,001-5,000 employees

Couriers and Messengers

About the position

The Lead Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service while managing store operations. This role involves taking customer orders, coordinating production activities, and providing leadership to team members. The Lead Consultant ensures that all production processes are executed efficiently and maintains high-quality standards throughout the customer experience.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, and performs consultative selling to customers.
• Tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling, and running production orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks simultaneously.
• Ensures quality during and after the production process.
• Ensures communication among shifts.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Operates the Point of Sale terminal (POS), handles financial transactions, and completes required financial paperwork.
• Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, and security policies.

Requirements

• High school diploma or equivalent education.
• 2+ years of specialized experience in a retail or customer service environment.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in leadership roles within a retail environment.

Benefits

• Dental insurance
• Tuition reimbursement
• Vision insurance