Lead RN Patient Logistic Center

HCA Healthcare - Richmond, VA

Part-time,Full-time - Mid Level

Richmond, VA

Hospitals

About the position

HCA Healthcare is seeking a Lead RN for the Patient Logistic Center, a role that is pivotal in overseeing daily operations and ensuring the highest standards of patient care. This position is designed for a nurse who is not only skilled in clinical practices but also possesses strong leadership qualities. The Lead RN will be responsible for monitoring the orientation of new staff, collaborating with preceptors, and serving as the primary point of contact in the absence of Transfer Center leadership. This role requires a proactive approach to managing service inquiries and recoveries, as well as effective communication with leadership to resolve issues and improve operational efficiencies. In this position, the Lead RN will assist management with scheduling and covering open shifts, ensuring that the department runs smoothly and efficiently. Quality assurance and quality improvement (QA/QI) of data, phone calls, and reports will be a critical part of the role, as will maintaining the Transfer Center documentation system. The Lead RN will also play a vital role in emergency operations, demonstrating good judgment in high-pressure situations and adhering to all office policies while maintaining a positive attitude. The Lead RN will be expected to engage in data collection, monitoring, evaluation, and analysis, contributing to the overall improvement of patient logistics. This position not only requires clinical expertise but also the ability to communicate effectively with staff, clients, and leadership, ensuring that all operations align with the departmental goals and the broader mission of HCA Healthcare.

Responsibilities

• Oversee daily operations consistent with departmental goals.
• Monitor orientation of new staff through collaboration with preceptor.
• Complete initial review of service inquiries and recoveries and communicate results with TC leadership.
• Serve as the primary point of contact in the absence of TC leadership.
• Assist management with scheduling and covering open shifts.
• Responsible for QA/QI of data, phone calls, and reports.
• Assist with staff communication, provide updates, and maintain standards.
• Identify inefficiencies and strive to improve current operations.
• Meet with leadership regularly to communicate and resolve issues effectively.
• Act as a liaison between staff and leadership.
• Maintain the Transfer Center documentation system by updating locations and providers as required.
• Exercise good judgment in the absence of detailed instructions or in emergency situations.
• Set a good example for staff by adhering to all office policies and maintaining a positive attitude.
• Bring problems or issues to leadership's attention in a timely manner.
• Play a vital role in emergency operations.
• Assist in data collection, monitoring, evaluation, and analysis of data.

Requirements

• Management RN License
• Customer service experience
• Mid-level supervisory experience
• Bachelor's degree in nursing preferred
• Veterinary critical care experience preferred
• ER Critical care experience preferred
• Strong leadership skills
• Excellent communication skills

Nice-to-haves

• Prior management/supervisory experience in a healthcare-related field
• Minimum 5 years of healthcare experience
• Knowledge of EMTALA regulations
• Knowledge of patient transfer related state and federal regulations

Benefits

• Continuing education credits
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Family leave
• Vision insurance
• 401(k) matching