Lead Salesforce Administrator - Hybrid (Flexible Options)

$105,000 - $125,000/Yr

Broadridge Financial Solutions - New York, NY

Full-time - Mid Level

New York, NY

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

At Broadridge, we have cultivated a culture that prioritizes empowering individuals to achieve more. We are currently seeking a Lead Salesforce Administrator to join our dynamic team in New York City. This pivotal role involves the refinement and maintenance of the Salesforce platform, where you will manage the admin team while actively engaging with the extensive library of features in use. You will ensure compliance with our governance protocols, deliver cases promptly according to our Service Level Agreements (SLAs), and facilitate the growth of key features to support Broadridge's global use of Salesforce and its connected applications. In this position, you will be motivated by the challenge of creating scalable and innovative solutions, focusing on best-in-class technical design and intuitive applications for business users. Your success will hinge on your ability to solve complex business problems both independently and collaboratively with multi-functional teams. You will oversee projects from inception to delivery, ensuring successful adoption thereafter. A significant emphasis will be placed on training and feature adoption, with a keen eye on tracking and developing improvements as new functionalities are released or common pain points are addressed. This role is hybrid, allowing for flexible work options. Our high-performing teams meet in person as needed to foster learning and collaboration. You will be assigned to a Broadridge office while enjoying the flexibility to work remotely.

Responsibilities

• Solve complex business challenges through well-designed, scalable solutions that do not require high admin overhead and are not error-prone.
• Demonstrate a strong understanding of business needs, articulate up and downstream impacts, and proactively seek input from business partners where needed.
• Proactively bring best practices to ensure optimal platform performance and sophisticated technical architecture frameworks.
• Identify patterns with feature adoption, drive requirements to improve, and oversee rollout and training.
• Consistently execute recurring data updates and/or imports.
• Execute analysis of current state processes, documentation (BRD, Technical, Job Aids, Training Guides) to ensure the latest is always available and in use.
• Manage admin team, including offshore resources.
• Propose and lead training sessions when adoption is lacking.
• Independently author proposals and solutions for net new capabilities to support downstream development and admin activities, including but not limited to BRDs, Process Flows, Wireframes, and Proofs of Concept.
• Evaluate third party/vendor solution proposals for fit with existing platform features and functionality.
• Management/oversight of case queue to ensure team SLAs are met and new ideas are proactively transferred to the development team.
• Design and execute integrations against third party or proprietary databases with best practice for end-to-end data governance.
• Communicate in service of project management updates, business user support and training, technology partner collaboration.
• Post-implementation admin training, adoption monitoring, backlog management, prioritization and delivery of enhancements.

Requirements

• Salesforce Certification, preferably Platform App Builder, Platform Developer, Sales & Service Cloud Consultant.
• Delivery of Salesforce automation and custom features that directly served a business need, with experience leading 3+ transformative initiatives preferred.
• Experience in Salesforce Sales Cloud core configuration, Flow Configuration, Data Loader, and Excel required.
• Familiarity managing a hybrid team is preferred.
• Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, and Outlook Integration is preferred.
• Knowledge of SOQL, Talend, HTML, Apex, Javascript, LX web components, and exposure or experience with the latest tooling for Salesforce optimization is a plus.
• Experience with implementation support for a SaaS/subscription business is preferred.

Nice-to-haves

• Experience in managing offshore resources.
• Familiarity with Salesforce Marketing Cloud and Service Cloud.

Benefits

• Salary: $105,000-$125,000 annually depending on experience
• Bonus Eligibility: Annual bonus
• FlexPTO
• Medical, dental, life, and vision insurance
• 401k with match
• Parental leave
• Medical insurance starts immediately upon hire