Lead Salesforce Administrator

$105,600 - $142,500/Yr

Carnival Cruise Lines - Fort Lauderdale, FL

Full-time - Mid Level

Fort Lauderdale, FL

Scenic and Sightseeing Transportation

About the position

The Lead Salesforce Administrator at Princess Cruise Lines is responsible for managing and optimizing the Salesforce platform infrastructure, configurations, and enhancements. This role involves driving platform excellence by designing, implementing, and maintaining scalable solutions that support the company's CRM strategy and business operations. The administrator will work closely with cross-functional teams to oversee system configuration, user management, security controls, and platform integrations, ensuring best practices are followed. Additionally, the role includes mentoring junior administrators and serving as the primary technical advisor for Salesforce-related decisions.

Responsibilities

• Manage and maintain the Salesforce platform, including system configuration, user administration, security controls, and performance optimization.
• Design and implement technical solutions for complex business requirements, including custom objects, automation tools, page layouts, and custom applications.
• Plan and execute Salesforce releases, updates, and enhancements, managing the deployment process while minimizing disruption to business operations.
• Oversee data quality initiatives, manage integrations with other business systems, and maintain data security protocols.
• Provide advanced technical support for complex system issues, investigate and resolve critical platform problems, and implement preventive measures.
• Maintain comprehensive system documentation, including configuration changes, customizations, and technical specifications.

Requirements

• Associate's Degree or Bachelor's Degree in Computer Science, Information Technology, Business Information Systems, or related field or equivalent experience.
• Salesforce Administrator (ADM201) and Salesforce Advanced Administrator (ADM301) certifications required.
• 7+ years of hands-on experience administering Salesforce platforms.
• 3+ years of experience with advanced Salesforce features including Process Builder, Flow Builder, and Apex.
• 2+ years of team leadership or management experience.
• Expert-level knowledge of Salesforce platform capabilities, including security models, workflow automation, and system integration.
• Strong proficiency in Salesforce declarative tools (Process Builder, Flow Builder, Validation Rules).
• Working knowledge of Apex, Visualforce, and Lightning Web Components.
• Experience with data migration tools, ETL processes, and integration platforms.
• Strong understanding of data security and compliance requirements.

Nice-to-haves

• Salesforce Platform App Builder certification.
• Salesforce Service Cloud Consultant certification.
• Salesforce Sales Cloud Consultant certification.
• Project Management or Agile Certifications.
• Previous experience in travel/hospitality industry.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives