Lead Salesforce Administrator

$105,600 - $142,500/Yr

Princess Cruise Lines USA - Fort Lauderdale, FL

Full-time - Senior

Fort Lauderdale, FL

Water Transportation

About the position

The Lead Salesforce Administrator at Princess Cruises is responsible for managing and optimizing the Salesforce platform infrastructure, configurations, and enhancements. This role is crucial for driving platform excellence by designing, implementing, and maintaining scalable solutions that support the company's CRM strategy and business operations. The administrator will work closely with cross-functional teams to oversee system configuration, user management, security controls, and platform integrations, ensuring best practices are followed. Additionally, the role involves mentoring junior administrators and serving as the primary technical advisor for Salesforce-related decisions.

Responsibilities

• Manage and maintain the Salesforce platform, including system configuration, user administration, security controls, and performance optimization.
• Design and implement technical solutions for complex business requirements, including custom objects, automation tools, page layouts, and custom applications.
• Plan and execute Salesforce releases, updates, and enhancements, conducting impact analysis and managing the deployment process.
• Oversee data quality initiatives, manage integrations with other business systems, and maintain data security protocols.
• Provide advanced technical support for complex system issues and implement preventive measures to minimize future incidents.
• Maintain comprehensive system documentation and develop training materials for end users and junior administrators.

Requirements

• Associate's Degree or Bachelor's Degree in Computer Science, Information Technology, Business Information Systems, or related field or equivalent experience.
• Salesforce Administrator (ADM201) and Salesforce Advanced Administrator (ADM301) certifications required.
• 7+ years of hands-on experience administering Salesforce platforms.
• 3+ years of experience with advanced Salesforce features including Process Builder, Flow Builder, and Apex.
• 2+ years of team leadership or management experience.
• Expert-level knowledge of Salesforce platform capabilities, including security models, workflow automation, and system integration.
• Strong proficiency in Salesforce declarative tools (Process Builder, Flow Builder, Validation Rules).
• Working knowledge of Apex, Visualforce, and Lightning Web Components.
• Experience with data migration tools, ETL processes, and integration platforms.
• Proficiency in Salesforce deployment tools and version control practices.
• Strong understanding of data security and compliance requirements.
• Demonstrated ability to lead technical initiatives and mentor junior administrators.
• Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions.
• Strong project management skills with experience managing multiple concurrent initiatives.
• Outstanding communication skills with the ability to explain technical concepts to non-technical audiences.

Nice-to-haves

• Salesforce Platform App Builder certification.
• Salesforce Service Cloud Consultant certification.
• Salesforce Sales Cloud Consultant certification.
• Project Management or Agile Certifications.
• Previous experience in the travel/hospitality industry.

Benefits

• Employee stock purchase plan
• Health insurance
• 401(k)
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Cruise and Travel Privileges for You and Your Family