Lead Salesforce Developer

American Water Resources - Naperville, IL

Full-time - Mid Level

Naperville, IL

251-500 employees

Utilities

About the position

The Lead Salesforce Developer at Oncourse Home Solutions is responsible for creating and maintaining custom Salesforce solutions, collaborating with cross-functional teams to gather business requirements, and developing scalable solutions. This role also involves mentoring junior developers and ensuring the success of the development team, while working in a hybrid model based in Naperville, IL.

Responsibilities

• Design Sales/Service Cloud solutions by collaborating with application owners, business analysts, solution architects, and product owners to meet business needs.
• Act as an individual contributor for tasks/projects, including understanding requirements, design, coding, testing, and deployment.
• Support, maintain, and enhance existing Sales/Service Cloud applications for optimal functionality.
• Collaborate with stakeholders and other developers to identify and implement system improvements.
• Develop end-to-end Salesforce solutions, including custom platform development (APEX, Triggers, Lightning Web Components, Visualforce) and external data integration (middleware tools, Salesforce APIs).
• Develop and maintain integrations with other business systems, such as Oracle ERP and CRM, Amazon Connect, and Payment Gateway.
• Provide application support by analyzing, replicating, and fixing defects, and conducting root cause analysis. Troubleshoot and resolve functional and performance-related issues.
• Support post-deployment activities, including knowledge transfer, process documentation, and application bug fixes.
• Enhance call center operations through the use of AI-enabled tools and technologies.
• Participate in code reviews to ensure best practices are implemented for existing and new Salesforce solutions.
• Troubleshoot issues, provide recommendations, and oversee solution implementation in areas of data integrity standards, data quality, and overall Salesforce system usage.
• Create and maintain Salesforce configuration documentation and technical specifications.
• Stay updated with new Salesforce features and functionalities, recommending best practices to enhance existing implementations.
• Provide technical guidance to non-technical stakeholders, explaining technical concepts in non-technical terms.
• Participate in Agile development methodologies, including sprint planning, retrospectives, and daily stand-ups.
• Collaborate with teammates on system testing and validation processes, including UAT and Quality Assurance, in Salesforce and integrated systems.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience.
• Over 10 years of IT experience, with more than 8 years in Salesforce development, focusing on Apex, Visualforce, Lightning Web Components, SOQL, and SOSL.
• At least 2 years of experience in architecture and implementation of AI-driven Salesforce Einstein analytics products.
• Strong understanding of Salesforce declarative tools, including validation rules, approval processes, and workflows.
• Proficient in managing Profiles, Permission Sets, and Role Hierarchy.
• Skilled in Visualforce (Pages, Components & Controllers), Apex Triggers, Batch Apex, and Apex Classes.
• Integration experience using REST, SOAP APIs, OAuth, and Single Sign-On techniques.
• Minimum of 8 years of experience in Web Application Development, including JavaScript, CSS/HTML, jQuery, and Salesforce tools like Process Builder, Visual Flows, and Approval Processes.
• Demonstrated experience and knowledge of relational databases, data modeling, and ETL tools (e.g., Data Loader, Xplenty, Blendo, Jitterbit).
• Familiarity with the Salesforce ecosystem and AppExchange platform integrations.
• Working knowledge of SDLC processes, Agile Scrum Methodology, and version control software like GIT and Jenkins.
• Experience with software development tools such as Azure DevOps, GitHub, and Jira.
• Knowledge of DevOps and CI/CD processes, including Salesforce DX, Git, Copado, and CI/CD pipelines.
• Proactive and committed to exceeding project goals.
• Experience with complex Salesforce implementations and integrations.
• Ability to work both independently and collaboratively in a team-oriented environment.

Nice-to-haves

• Salesforce Certified Platform Developer II
• Salesforce Certified Administrator
• Salesforce Certified Force.com Developer
• Salesforce Certified Platform App Builder

Benefits

• Competitive Compensation
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match
• Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
• Generous Paid Time Off
• Education Assistance Program
• FSA/HSA Options
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.