Lead Salesforce Product Owner

Full-time - Senior

About the position

The Business Technology team at Uber Freight is looking for a product/business systems lead to develop and drive our Salesforce roadmap. This is a high impact role, working cross functionally across business lines to set the vision of a unified techstack across Salesforce, Genesys Cloud, DocuSign CLM, Gong, SFMC, Hubspot, Tableau, etc. You will own optimizing our tightly integrated systems (1P + 3P), enhancing analytics, and refining processes to empower our commercial and carrier organization to increase sales and operational effectiveness.

Responsibilities

• Define a cohesive strategy and roadmap for Salesforce and related systems, including OKRs, governance, and executive alignment.
• Partner with the business to solve for their most important problems that may not be clearly defined and influence across all levels to rally them around your vision.
• Architect and deliver complex yet scalable solutions across our sales and carrier life cycle.
• Author PRDs/ERDs and work in lockstep with Engineering and Sales Ops to align technical delivery with business priorities.
• Partner with engineering to design end-to-end system workflows, optimizing integrations between Salesforce, Third Party systems, and Uber Freight Products/Data.
• Scale cross-systems (1P + 3P) & functional processes to streamline customer lifecycle management across Shippers and Carriers.
• Establish a data federation strategy for Salesforce to harmonize 1P and 3P data, including legacy sources from 25 years of mergers and acquisitions at Uber Freight.
• Up level team members and stakeholders (admins, product owners/BSAs, sales ops, etc.) through coaching, best practices on solution design, Salesforce architecture, and cross-functional collaboration.
• Lead with empathy - from understanding user painpoints and experience to how analysts will pull the data.

Requirements

• 7+ years in business systems, Salesforce implementation, or product ownership roles.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Expertise in GTM & support strategy, Salesforce architecture, and cross-system lifecycle management.

Nice-to-haves

• Salesforce certifications (e.g., Advanced Administrator, Architect, etc.).
• Proven track record of owning large-scale (1000 users+) Salesforce implementations or long term roadmaps with complex integrations (real-time, streaming, etc.).
• Comfortable working with data (SQL/SOQL) and making data driven decisions.
• Expertise in Salesforce ecosystem and enterprise tools: middleware, GTM, & support.
• Shipped AI/ML related products.
• Data Cloud or similar CDP/Data Activation layer implementation experience.
• Familiarity in the freight or logistics industry, or a similar sector and its industry specific tech stack.

Benefits

• Company sponsored health plan.
• Dental and vision benefits.
• 401k match.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Performance or sales incentive bonus program.
• Participation in Uber Freight equity awards.