Lead Server

Jeremiah's Italian Ice - Brandon, FL

Part-time - Entry Level

Brandon, FL

Food Manufacturing

About the position

The Lead Server at Jeremiah's Italian Ice plays a crucial role in representing the brand and ensuring exceptional customer service. This part-time position involves leading shifts, managing day-to-day operations, and maintaining a high standard of service for guests. Responsibilities include opening and closing the store, handling cash, and ensuring a clean and safe environment.

Responsibilities

• Take guests' orders with a friendly smile.
• Exhibit a desire to work on a team and embrace a collaborative work environment.
• Maintain respectful relationships with co-workers, refraining from gossip.
• Create flavorful experiences for each guest according to five-star service.
• Answer questions accurately and politely.
• Serve all guests efficiently while maintaining superior five-star service.
• Conduct daily pre-shift huddles (Chill Chats) to review Launch Pad.
• Serve Jeremiah's products that consistently exceed expectations in image and quality.
• Demonstrate impeccable product knowledge.
• Perform opening and closing responsibilities.
• Offer suggestions and guidance to guests pertaining to the menu and services.
• Prepare all Jeremiah's Italian Ice products, which may require lifting 50lbs to shoulder height and intense manual labor.
• Maintain a unit that is both fresh and clean.
• Order product, stock, and organize the store for maximum efficiency.
• Maintain knowledge of Limited Time Offers, specials, promotional items, catering orders, Rewards Program, and other operational knowledge.
• Handle cash and other forms of payment.
• Count drawers at open/close.
• Ensure side work is complete.
• Ensure the work environment is safe, secure, and healthy by following sanitation standards and procedures.

Requirements

• Experience in cash handling.
• Ability to lift 50lbs to shoulder height.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Nice-to-haves

• Previous experience in a customer service role.
• Knowledge of food safety regulations.

Benefits

• Flexible scheduling.
• Employee discounts on products.