Lead Service Attendant - 90349635 - Washington

About the position

The Lead Service Attendant (LSA) at Amtrak is responsible for creating a welcoming atmosphere for passengers, ensuring exceptional customer service during food and beverage service on trains. This role involves supervising a team, maintaining cleanliness, adhering to safety and sanitation standards, and effectively communicating with both passengers and crew. The LSA plays a crucial role in enhancing the travel experience for Amtrak customers while ensuring compliance with company policies and procedures.

Responsibilities

• Create a welcoming atmosphere for Amtrak passengers.
• Coordinate work and supervise a team of food and wait staff.
• Maintain cleanliness of rail car interiors in compliance with FDA and Amtrak Service Standards.
• Support service staff while functioning independently.
• Utilize interpersonal skills to communicate effectively with passengers and crew.
• Ensure safe practices and sanitation standards during service operations.
• Handle food and beverage products securely and account for sales accurately.
• Adhere to uniform and grooming requirements.
• Prepare associated paperwork and utilize a cash register or point of sale device.

Requirements

• Experience in a customer service or public contact role.
• Strong verbal communication and interpersonal skills.
• Ability to lift 50lbs and stand for long periods.
• Demonstrated responsibility, initiative, and problem-solving skills.
• Satisfactory attendance and safe work record.
• Must be 21 years of age.

Nice-to-haves

• Prior experience in a team service environment.
• Experience in food/beverage service or hospitality industries.

Benefits

• Commuter assistance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• Loan forgiveness
• Life insurance