Lead Service Officer (Business Banking Commercial Loan Fulfilment)

$65,000 - $75,000/Yr

KeyBank - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Credit Intermediation and Related Activities

About the position

The Lead Service Officer in Business Banking Commercial Loan Fulfilment is responsible for managing the closing and servicing of moderate to highly complex commercial loans, which may include both real estate and non-real estate secured loans, as well as syndicated and non-syndicated loans. This role requires adherence to credit approval processes, risk management protocols, and loan documentation standards. The Lead Service Officer is expected to provide superior client service by proactively driving the loan process, collaborating with various stakeholders including line of business teams and third parties, and ensuring compliance with KeyBank's internal procedures and regulatory requirements such as OFAC, the Patriot Act, and others. The position also involves participation in and leadership of special projects as needed, contributing to the continuous improvement of the commercial lending platform. In this role, the Lead Service Officer will utilize their working knowledge of business requirements related to clients and loan transactions in a high-volume environment. They will be responsible for identifying and analyzing risks and exceptions, providing solutions, and communicating issues to management or the line of business as necessary. The officer will manage a portfolio of complex loan structures, ensuring all pre- and post-closing services are executed efficiently. They will also be expected to independently manage their workload with limited oversight, assist colleagues, and lead initiatives that enhance operational efficiency. The Lead Service Officer will deliver distinctive personalized service to both external and internal clients, participating in client meetings and collaborating closely with relationship managers and borrowers to ensure proper tracking and remediation of documentation exceptions. They will analyze borrower-provided insurance against established standards and utilize systems like nCino and KVD for transaction tracking. The role requires a strong understanding of various types of documentation and collateral across different lines of business, including Business Banking, Middle Market, and Agribusiness. The officer will monitor post-approval reporting to ensure timely progression of deals and adhere to training timeframes as required.

Responsibilities

• Close or service moderate to highly complex commercial loans, ensuring compliance with credit approval and risk management procedures.
• Provide superior client service by proactively driving the loan process and collaborating with line of business and third parties.
• Identify, analyze, and balance risks and exceptions, providing solutions or escalating as necessary.
• Manage pre- and post-closing services for assigned loan portfolios.
• Drive process improvements and assist in leading special projects related to commercial lending.
• Ensure conformity of legal documentation to credit approval and Key's policies and procedures.
• Initiate and manage fiduciary responsibilities for monetary transactions and general ledger accounting.
• Deliver personalized service to clients and participate in relevant meetings.
• Analyze borrower-provided insurance against established standards.
• Utilize nCino and KVD for transaction tracking and ensure timely closing and funding of transactions.

Requirements

• 4-year College Degree or equivalent commercial loan experience.
• Minimum two years of related job experience, preferably in banking.
• Strong solution-oriented and problem-solving skills; detail-oriented.
• Demonstrated decision-making ability.
• Excellent interpersonal skills with strong written and verbal communication skills.
• Strong planning and organizational skills.
• Proven ability to prioritize and handle multiple tasks in a high-volume environment.
• PC proficiency including familiarity with Microsoft Excel, Word, PowerPoint, and OneNote.
• Familiarity with commercial banking systems preferred.

Benefits

• Base salary range of $65,000 to $75,000 annually based on experience.
• Eligibility for short-term incentive compensation and deferred incentive compensation based on individual and company performance.