Lead Site Reliability Engineer - Cloud Operations

Visa - Highlands Ranch, CO

Full-time - Senior

Hybrid - Highlands Ranch, CO

Credit Intermediation and Related Activities

About the position

CyberSource, a Visa company, is a global leader in eCommerce payment management. As one of the world's first payment gateways, CyberSource connects online merchants to payment networks, including Visa. The company offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management, and payment security systems. We are seeking a bright, passionate, and dedicated Lead Site Reliability Engineer to join our Operations 2nd Level Applications team. In this role, you will be responsible for designing, optimizing, implementing, and maintaining highly available and scalable infrastructure on AWS, GCP, and our on-premise platform. These systems are the backbone of our business, processing millions of transactions daily for some of the most prestigious companies in the US. As a Lead Site Reliability Engineer, you will lead the design, implementation, and management of highly available and scalable infrastructure on AWS and GCP. You will collaborate with internal stakeholders to understand business requirements and translate them into effective cloud-based operational architectures. Your responsibilities will include designing, implementing, and optimizing infrastructure components and services on GCP/AWS, including compute, storage, networking, and security. You will develop and implement best practices and standards for deploying and managing applications, databases, and other resources on GCP/AWS, ensuring system and application performance tuning and optimization to maximize efficiency and scalability. You will also implement application performance monitoring, proactively identify monitoring gaps, and perform weekly code deployments to the Production/Customer Certification environment while automating CI/CD pipelines. Evaluating all infrastructure changes and maintenance will be crucial to determine potential platform impacts and identify mitigating steps. As a single point of contact, you will train and champion the Enterprise platform initiatives that impact the service line, supporting Customer Support on merchant escalated issues specific to applications. Additionally, you will provide technical guidance and mentorship to team members, promoting knowledge sharing and professional development.

Responsibilities

• Lead the design, implementation, and management of highly available and scalable infrastructure on AWS and GCP.
• Collaborate with internal stakeholders to understand business requirements and translate them into effective cloud-based operational architectures.
• Design, implement, and optimize infrastructure components and services on GCP/AWS, including compute, storage, networking, and security.
• Develop and implement best practices and standards for deploying and managing applications, databases, and other resources on GCP/AWS.
• Perform system and application performance tuning and optimization to maximize efficiency and scalability.
• Implement application performance monitoring and proactively identify monitoring gaps on an ongoing basis.
• Perform weekly code deployment to the Production/Customer Certification environment and automate CI/CD pipelines to build images and deployments.
• Evaluate all infrastructure changes/maintenance and determine potential for platform impact and identify mitigating steps.
• Act as a single point of contact, training and champion for the Enterprise platform initiatives that impact the service line.
• Support Customer Support on merchant escalated issues specific to applications.
• Provide technical guidance and mentorship to team members, promoting knowledge sharing and professional development.

Requirements

• 10+ years of relevant work experience with a Bachelor's Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• Masters in Computer Science or related engineering field and 5+ years of experience in a highly-available Linux environment.
• Extensive experience architecting and implementing operational infrastructure on Google Cloud Platform/Amazon Web Services.
• Strong proficiency in infrastructure as code (IaC) concepts and tools, such as Terraform or CloudFormation, for automating infrastructure deployment.
• Proven experience designing and optimizing scalable and highly available cloud-based solutions.
• Strong knowledge of cloud services, including compute, storage, networking, databases, and security.
• Extensive Shell/Ruby/ReactJS/Python scripting knowledge.
• Proficient with Swarm and Kubernetes internal architecture, networking and container micro service architectural pattern.
• Deep rooted understanding of Linux Systems, Databases and Network concepts.
• Experience with Enterprise monitoring solutions.
• Strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program