Lead Site Reliability Engineer- Infrastructure Platforms

JPMorgan Chase - Columbus, OH

Full-time

Columbus, OH

Credit Intermediation and Related Activities

About the position

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Enterprise technology, network operations team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities include participating in the engineering design/review process for the JPMC Wide Area Network (WAN), defining the Non-Functional Requirement and working with various teams to implement the solution with clear documentation. You will improve aspects of network products related to reliability-related nonfunctional requirements such as logging, monitoring, observability, performance, scalability, capacity, resiliency, etc. Additionally, you will participate in the engineering design/review of nonfunctional requirements for Quantum Key Distribution, SD-WAN, and SASE architectures, as well as support network segmentation practices. Collaboration is key in this role, as you will work with technical experts, key stakeholders, and team members to resolve complex problems, automate processes, reduce toil, and modernize operations. You will understand service level indicators and utilize service level objectives to proactively resolve issues before they impact customers. Furthermore, you will perform research and discovery on industry tools and lead build versus buy decisions. Participation in on-call rotation as an escalation contact for production issues is also expected.

Responsibilities

• Participate in the engineering design/review process for the JPMC Wide Area Network (WAN), defining the Non-Functional Requirement and work with various teams to implement the solution with clear documentation.
• Improve aspects of network products related to reliability-related nonfunctional requirements such as logging, monitoring, observability, performance, scalability, capacity, resiliency, etc.
• Participate in the engineering design/review of nonfunctional requirements for Quantum Key Distribution, SD-WAN, and SASE architectures.
• Participate in the engineering design to support network segmentation practices.
• Collaborate with technical experts, key stakeholders, and team members to resolve complex problems, automate processes, reduce toil, and modernize operations.
• Understand service level indicators and utilize service level objectives to proactively resolve issues before they impact customers.
• Perform research and discovery on industry tools and lead build versus buy decisions.
• Participate in on-call rotation as an escalation contact for production issues.

Requirements

• Formal training or certification on Site Reliability Engineering concepts and 5 years of applied experience.
• Professional level engineering knowledge of IP routing protocols such as OSPF, BGP, ISIS.
• Professional level engineering knowledge of IPv4/v6, MPLS, segment routing.
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision.
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation.
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
• Experience with one or more application performance management technologies (AppDynamics, Dynatrace, Riverbed SteelCentral, Prometheus).
• Ability to initiate and implement ideas to solve business problems.
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.
• Experience triaging and diagnosing issues in complex distributed architectures leveraging infrastructure and application telemetry.

Nice-to-haves

• CCIE with service provider experience is preferred.