JPMorgan Chase - Plano, TX

posted 4 months ago

Full-time - Senior
Plano, TX
Credit Intermediation and Related Activities

About the position

As a Lead Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking Team - Infrastructure & Production Management Team, you will assume a critical role in defining the future of a globally recognized firm. This position is tailored for top achievers in site reliability, where you will have a direct and significant impact on the reliability and stability of applications and platforms. Your leadership will be essential in guiding your team through complex technical challenges and ensuring that best practices in site reliability are implemented effectively. In this role, you will take the lead in conducting resiliency design reviews, breaking down complex problems into manageable tasks for other engineers, and acting as a technical lead for medium to large-sized products. You will provide advice and mentoring to other engineers, fostering a culture of site reliability within your team. Your responsibilities will include championing site reliability culture and practices, leading initiatives to enhance the reliability of applications, and utilizing data-driven analytics to improve service levels. Collaboration will be key as you work with team members to identify comprehensive service level indicators and establish reasonable service level objectives and error budgets with customers. You will demonstrate a high level of technical expertise in one or more domains, proactively identifying and resolving technology-related bottlenecks. As the main point of contact during major incidents, you will need to quickly identify and solve issues to prevent financial losses. Additionally, you will document and share knowledge within the organization, contributing to internal forums and communities of practice. Your deep proficiency in reliability, scalability, performance, security, and enterprise system architecture will be crucial in implementing site reliability best practices across applications and platforms.

Responsibilities

  • Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
  • Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels
  • Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
  • Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
  • Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
  • Documents and shares knowledge within your organization via internal forums and communities of practice
  • Exhibits deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform

Requirements

  • Formal training or certification on software engineering concepts and 5+ years of applied experience
  • Fluency in at least one programming language such as Python, Java Spring Boot, .Net, etc.
  • Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
  • Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
  • Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
  • Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
  • Experience with troubleshooting common networking technologies and issues

Nice-to-haves

  • Drive to self-educate and evaluate new technology
  • Ability to identify and solve problems effectively
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