Lead Site Reliability Engineer

Bose - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Site Reliability Engineering (SRE) Lead at Bose is responsible for managing and mentoring a team of Site Reliability Engineers. This role focuses on enhancing system reliability, availability, and performance while fostering a culture of collaboration and continuous improvement. The SRE Lead will define team objectives aligned with business goals, drive the adoption of best practices, and oversee strategic planning for capacity management and disaster recovery.

Responsibilities

• Lead, mentor, and manage a team of Site Reliability Engineers.
• Foster a culture of collaboration, continuous improvement, and innovation within the team.
• Define and communicate clear goals and objectives for the SRE team, aligning with overall business objectives.
• Develop and execute strategies to improve system reliability, availability, and performance.
• Drive the adoption of best practices and standards for SRE across the organization.
• Participate in and lead strategic planning for capacity management, disaster recovery, and infrastructure investments.
• Lead post-incident reviews to identify root causes and implement preventive measures.
• Develop and enforce incident response procedures and runbooks.
• Collaborate with engineering and architecture teams to design scalable and resilient system architectures.
• Optimize system performance and reliability through proactive monitoring, tuning, and enhancements.
• Evaluate and implement new technologies and tools to improve system capabilities and efficiency.
• Drive the automation of operational processes to improve efficiency and reduce manual intervention.
• Oversee the development and maintenance of tools for deployment, monitoring, and configuration management.
• Promote the use of Infrastructure-as-Code (IaC) and Continuous Integration/Continuous Deployment (CI/CD) practices.
• Lead efforts in capacity planning to ensure infrastructure can support current and future business needs.
• Design and implement scaling strategies to handle variations in demand and growth.
• Monitor and optimize resource utilization to balance performance and cost-effectiveness.
• Work closely with cross-functional teams, including development, operations, and product management, to ensure alignment on reliability and performance goals.
• Communicate effectively about system status, performance metrics, and ongoing improvements to stakeholders.
• Provide technical guidance and support to other teams as needed.
• Ensure thorough documentation of systems, processes, and procedures.
• Create and maintain operational runbooks, knowledge base articles, and training materials.
• Share knowledge and best practices with the team and organization through training sessions and workshops.

Requirements

• 5+ years of experience in Site Reliability Engineering, Systems Engineering, or related roles, with at least 2 years in a leadership or management capacity.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Advanced proficiency in scripting and programming languages such as Python, Go, Bash, or Java.
• Extensive experience with monitoring and observability tools (e.g., Prometheus, Grafana, Datadog).
• In-depth knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Strong familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Expertise in configuration management and Infrastructure-as-Code tools (e.g., Terraform, Ansible).
• Strong understanding of networking, distributed systems, and databases.
• Proven ability to lead and manage technical teams effectively.
• Excellent problem-solving, analytical, and communication skills.

Nice-to-haves

• Advanced degree or relevant certifications (e.g., AWS Certified DevOps Engineer, Google Professional DevOps Engineer) preferred.