Comcast - Erie, PA

posted 3 months ago

Full-time - Senior
Erie, PA
Broadcasting and Content Providers

About the position

As the Lead Software Engineer - Site Reliability Engineering (SRE) at FreeWheel, a Comcast company, you will play a crucial role in ensuring the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for the FreeWheel platforms. This position requires you to engage in designing, analyzing, and troubleshooting large-scale distributed systems, as well as debugging and optimizing code while automating routine tasks. You will be part of a diverse team that combines software and technology infrastructure expertise, providing subject matter expertise and resolving complex break/fix scenarios. Collaboration with broader teams, engineering, vendors, and client services will be essential to deliver successful technical solutions. You will work with limited supervision and direction, executing associated functions and responsibilities while following operational practices and independently determining approaches for non-routine solutions. In this role, you will be responsible for the reliability and technical operations of the FreeWheel TV Platform Ad-Serving components. You will lead technical solutions aimed at measuring and improving the reliability, quality, and efficiency of FreeWheel platforms. Your responsibilities will include conducting complex analytical duties in the planning, deployment, testing, and evaluation of FreeWheel products. You will possess in-depth knowledge of FreeWheel platforms, infrastructure, internal processes, and teams/partners. Additionally, you will support FreeWheel-powered live events such as the Super Bowl, Olympic Games, March Madness, and FIFA World Cup. You will be involved in the software release cycle, working closely with developers and tech leads to ensure that software releases are well designed, planned, implemented, released, and monitored. You will also lead the design and implementation of infrastructure as code, adhering to best practices, tool use, and quality assurance. A significant portion of your time, approximately 30%, will be dedicated to tool development using programming languages such as Python or Golang. This may include tools for Continuous Delivery and Infrastructure Scaling. You will lead technical solutions for infrastructure and application management, monitoring, and operations with a focus on standardization and automation. Your role will involve code-level debugging on issues escalated to the team, leading on-call shifts, incident prevention, response, and retrospectives. You will advocate for engineering and technical operations procedures, policies, processes, and SRE best practices, while partnering with developers and vendors to identify and drive improvements in production quality, operational efficiency, and engineering productivity. Furthermore, you will provide support for the Cybersecurity program needs, including patching, vulnerability cleanup, secure server configuration, testing and validation, technical controls implementation, and cybersecurity incident remediation efforts. Training and coaching peers and junior SRE team members will also be part of your responsibilities, along with exercising independent judgment and discretion in significant matters.

Responsibilities

  • Be responsible for reliability and technical operations of FreeWheel TV Platform Ad-Serving component(s).
  • Lead technical solutions in measuring and improving reliability, quality and efficiency of FreeWheel platforms.
  • Lead in a variety of complex analytical duties in the planning, deployment, testing and evaluation of FreeWheel products.
  • Possess in-depth working knowledge of FreeWheel platforms, infrastructure, internal processes, and teams/partners.
  • Support FreeWheel powered live events such as Super Bowl, Olympic Games, March Madness, and FIFA World Cup.
  • Plug into software release cycle, work closely with developers and tech leads to ensure software releases are well designed, planned, implemented, released, and monitored.
  • Lead in design and implementation in authoring infrastructure as code with best practices, tool use, and quality assurance.
  • Dedicate approximately 30% of the time in tools development, written in Python or Golang.
  • Lead technical solutions for infrastructure and application management, monitoring, and operations with standardization and automation focus.
  • Leverage engineering methodologies and technical knowledge in specific areas of focus.
  • Lead code level debugging on issues escalated to the team.
  • Lead on-call shifts, incident prevention, response, and retrospect.
  • Advocate for engineering and technical operations procedures, policies, processes and SRE best practices.
  • Partner with developers and vendors to identify and drive improvements including production quality, operational efficiency, engineering productivity.
  • Provide support and influence for the Cybersecurity program needs such as patching, vulnerability cleanup, secure server configuration, testing and validation, technical controls implementation and cybersecurity incident remediation efforts.
  • Provide training and coaching to peers and more junior SRE team members.

Requirements

  • Bachelor's degree in computer science, a related engineering field, or equivalent practical experience.
  • Prior 7 years of experience in software engineering with one of programming languages: Python, Golang, JavaScript.
  • Prior 5 years of technical operation experience for business-critical application(s) over public cloud (AWS specific is a big plus) services: VPC, subnets, network access control lists, security groups, EC2 instances, S3 buckets, IAM, Route 53, Lambda.
  • Prior 5 years of experience with SDLC tools: Containers, Kubernetes, Docker, Salt / Ansible / Chef / Puppet, Jenkins, Git.
  • Prior experience of Linux administration, network security, and system infrastructure.
  • Excellent communication and collaboration skills, within/across team(s) and continents.

Nice-to-haves

  • Prior experience in supporting business-critical services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
  • Technical leadership and influence demonstrated in focused product/tech areas and practices.
  • Prior experience in providing technical solutions at an internet company.

Benefits

  • Comprehensive health insurance coverage.
  • 401k retirement savings plan.
  • Paid time off and holidays.
  • Tuition reimbursement for further education.
  • Flexible work hours and remote work options.
  • Employee discounts on products and services.
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