Lead Solutions Engineer (Beeswax DSP) - FreeWheel
Comcast
posted 5 months ago
About the position
FreeWheel, a Comcast company, is at the forefront of providing comprehensive ad platforms for publishers, advertisers, and media buyers. Our mission is to facilitate seamless transactions across all screens, data types, and sales channels, leveraging premium video content, robust data, and advanced technology. As a global entity with offices in nine countries, we are dedicated to enhancing the advertising experience for our partners and clients worldwide. The Product and Partnerships Solutions Group at FreeWheel plays a pivotal role in bridging the gap between technical and business teams. This team adopts an analytic, innovative, and highly collaborative approach to deliver best-in-class services and forward-looking business solutions to our top partners in the television industry. We are currently seeking a lead solutions engineer who will exemplify best practices in partner integrations, improve processes and strategies to meet team objectives, and act as the key technical expert in the rollout of FreeWheel's Beeswax solutions. In this role, the lead solutions engineer will be responsible for independently implementing technical solutions, developing strategies to meet team objectives, leading complex projects, and effectively communicating with partners, clients, and internal stakeholders. The ideal candidate will have previous experience working with Beeswax products and will engage regularly with Partnerships, Product Management, and Services teams to ensure successful integrations and operational efficiency. This position requires a proactive approach to problem-solving and a commitment to delivering exceptional service to our clients.
Responsibilities
- Scope and validate new partner integrations providing innovative solutions to meet the specific needs of Freewheel clients' newest and most demanding business requirements.
- Successfully lead projects through identification and delegation of tasks/activities to other team members supporting the project.
- Identify opportunities for improving process, make recommendations, implement changes through automation of activities and mentor junior team members to improve processes.
- Quickly ramp up on FreeWheel's Beeswax offerings as that will be the primary area to support.
- Familiar with partner technology and conducting rapid integrations; adept at developing standardized methods for integrating partner technology with Freewheel, and establishing standardized support strategies.
- Ensure timely and successful integrations through managing internal and external stakeholders.
- Act as liaison between Partnerships, Product Solutions, Product Management, and Engineering for providing guidance and feedback on product usage, gaps and needs.
- Participate in strategic discussions to improve team operations and performance by contributing ideas and insights.
- Oversee and recommend changes in operational strategies, policies, and procedures to improve efficiency.
- Onboard and train new members of the team.
- Provide trusted expertise and feedback on internal projects to improve product usage and customer service.
- Design and provide trainings on advanced topics to internal teams, and occasionally to our clients and partners.
- Provide timely, technical support and problem resolution for escalated questions from account team, partnerships team and services team.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Requirements
- Experience in Advertising technology is required.
- Programmatic advertising experience is required.
- Strong technical skills and familiarity with scripted programming languages, SQL, TCP/IP communication, CURL, etc., as applicable to product area of focus.
- Strong client-facing communication skills, with the ability to explain product functionality, technical design and limitations at the client's executive level as well as to developers or other client experts.
- Demonstrate a track record of exemplary software implementation and systems integration skills.
- Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements.
- Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions.
- Ability to evaluate customer requirements and lead in the determination of internal priorities.
Benefits
- Comprehensive health insurance coverage
- 401k retirement savings plan
- Paid time off and holidays
- Tuition reimbursement for further education
- Professional development opportunities
- Employee discounts on Comcast services
- Flexible scheduling options
- Wellness programs to support physical and mental health
