Lead Solutions Engineer (Beeswax DSP) - FreeWheel

$132,108 - $198,163/Yr

Comcast - New York, NY

Full-time - Mid Level

New York, NY

Broadcasting and Content Providers

About the position

FreeWheel, a Comcast company, is seeking a Lead Solutions Engineer for its Beeswax DSP team. This role is pivotal in bridging the gap between technical and business solutions, ensuring that FreeWheel's partners in the television industry receive top-notch service and innovative solutions. The Lead Solutions Engineer will be responsible for exemplifying best practices in partner integrations, improving processes and strategies to meet team objectives, and acting as the key technical expert in the rollout of FreeWheel's Beeswax solutions. The ideal candidate will have a strong background in advertising technology, particularly in programmatic advertising, and will be adept at implementing technical solutions independently. This individual will develop strategies to meet team objectives, lead complex projects, and communicate effectively with partners, clients, and internal stakeholders. The role requires a proactive approach to identifying opportunities for process improvement and mentoring junior team members. In addition to technical expertise, the Lead Solutions Engineer will engage regularly with Partnerships, Product Management, and Services teams, ensuring timely and successful integrations while managing both internal and external stakeholders. The position demands a strong understanding of FreeWheel's Beeswax offerings and the ability to provide trusted expertise and feedback on internal projects to enhance product usage and customer service. This position is not eligible for visa sponsorship, and applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

Responsibilities

• Scope and validate new partner integrations providing innovative solutions to meet the specific needs of Freewheel clients' newest and most demanding business requirements
• Successfully lead projects through identification and delegation of tasks/activities to other team members supporting the project
• Identify opportunities for improving process, make recommendations, implement changes through automation of activities and mentor junior team members to improve processes
• Quickly ramp up on FreeWheel's Beeswax offerings as that will be the primary area to support
• Familiar with partner technology and conducting rapid integrations; adept at developing standardized methods for integrating partner technology with Freewheel, and establishing standardized support strategies
• Ensure timely and successful integrations through managing internal and external stakeholders
• Act as liaison between Partnerships, Product Solutions, Product Management, and Engineering for providing guidance and feedback on product usage, gaps and needs
• Participate in strategic discussions to improve team operations and performance by contributing ideas and insights
• Oversee and recommend changes in operational strategies, policies, and procedures to improve efficiency
• Onboard and train new members of the team
• Provide trusted expertise and feedback on internal projects to improve product usage and customer service
• Design and provide trainings on advanced topics to internal teams, and occasionally to our clients and partners
• Provide timely, technical support and problem resolution for escalated questions from account team, partnerships team and services team
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Requirements

• Experience in Advertising technology is required.
• Programmatic advertising experience is required.
• Strong technical skills and familiarity with scripted programming languages, SQL, TCP/IP communication, CURL, etc., as applicable to product area of focus.
• Strong client-facing communication skills, with the ability to explain product functionality, technical design and limitations at the client's executive level as well as to developers or other client experts.
• Demonstrate a track record of exemplary software implementation and systems integration skills.
• Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements.
• Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions.
• Ability to evaluate customer requirements and lead in the determination of internal priorities.

Benefits

• Comprehensive health benefits
• 401k retirement savings plan
• Paid time off and holidays
• Tuition reimbursement
• Professional development opportunities
• Employee discounts
• Flexible work arrangements
• Wellness programs