Lead Specialist-Account Services

Verizon Communications - Cary, NC

Full-time - Mid Level

Remote - Cary, NC

Telecommunications

About the position

The Lead Specialist-Account Services at Verizon is responsible for managing customer accounts, ensuring customer satisfaction, and optimizing the overall customer experience. This role involves providing both pre and post-sales support, managing the transition of client projects, and acting as a point of contact for customer needs. The position requires a proactive approach to customer relationship management and involves overseeing project management duties across various functions.

Responsibilities

• Manage customer accounts and provide pre and post-sales support.
• Resolve customer issues and optimize the customer experience.
• Design and manage activities to deliver ongoing value to customers.
• Drive customer satisfaction for Verizon products and solutions.
• Manage the transition of client projects from development through delivery.
• Advise and guide clients on project management and process improvement solutions.
• Identify and correct inefficiencies in workflow and processes.
• Support data collection, storage, and reporting for decision-making.
• Oversee project management duties involving cross-functional teams.
• Develop proposals and documentation for project estimates.

Requirements

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant work experience.
• FAA Clearance Public Sector Experience.

Nice-to-haves

• Project Management experience within the FAA.

Benefits

• Hybrid work environment with defined work location.
• Minimum eight assigned office days per month.