Lead Specialist- Recovery Collections

Keybank National Association • Brooklyn, OH

343d • $18 - $24 • Hybrid

About The Position

We are not your typical Collections Team, and we are looking for a Recovery Collector that will specialize in collecting payments for delinquent loans that are noted as charge off accounts. This is an entry level position and can be a great way to get your foot in the door into a corporate environment. At KeyBank, we pride ourselves on being client advisors! This is a hybrid role where you will be asked to work on site at least one day per week with the other work being at home. Our in-office day is Friday.

Requirements

• Typically, 1 year of experience in customer service or collections role but not required.
• Ability to work from home 3-4 days per week in a quiet office setting with limited distractions.
• Ability to work overtime when required by the line of Business.
• Proven excellent verbal/written communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Analytical, research and problem resolution skills.
• Quick learner and willing to ask questions.
• Comfortable navigating multiple computer systems and applications.
• Proficient in Microsoft Office applications.
• Expected to maintain an excellent attendance record.
• Moderate knowledge of banking policies, procedures and governmental regulations.
• Proven ability to handle high transaction volumes accurately.

Responsibilities

• Collect delinquent payments on all loans that are charged off accounts.
• Research all available means to locate delinquent members who do not reply to telephone calls or letters.
• Understand and comply with all required Federal and State Regulations associated with this position.
• Follow the guidelines set forth in the Fair Debt Collections Practices Act (FDCPA).
• Spend 90% of the day on the phone with customers trying to negotiate a payment or enter a settlement agreement.
• Document calls and participate in trainings/meetings for the remaining 10% of the day.
• Have strong negotiation skills to convince customers of the benefits of paying their debt.
• Follow a schedule set by management for breaks and lunches to limit time away from the phones when scheduled.
• Assist LOB Partners as needed with call overflow.

Benefits

• Base hourly rate in the range of $18.75 to $24.52 per hour depending on location and job-related factors such as level of experience.

What This Job Offers

• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees