Lead SRE

$111,600 - $167,400/Yr

LPL Financial - Fort Mill, SC

posted 5 months ago

Full-time - Senior
Fort Mill, SC
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

LPL Financial is seeking a Lead Site Reliability Engineer (SRE) to join our Technology organization. In this pivotal role, you will be responsible for ensuring the stability, availability, and reliability of our applications and platforms. As a Lead SRE, you will provide engineering leadership in key areas such as Observability, Resilience Architecture, Resilience Testing, and Incident Management across LPL Systems. Your expertise will be crucial in identifying opportunities to enhance system performance, efficiency, scalability, fault tolerance, and self-healing capabilities. You will apply Chaos Engineering principles to creatively experiment with LPL systems, uncovering hidden weaknesses and improving overall observability through the implementation of monitoring, metrics, logs, and Service Level Objectives (SLO). In addition, you will work closely with developers to foster a NoOps culture, empowering them with next-generation self-service options. Your role will also involve activating a high-performing, continuously improving 24x7 L2 organization, ensuring that customer experience is fanatically protected through capabilities and processes that swiftly detect and restore system issues. You will relentlessly drive towards identifying real root causes, reducing incidents, and improving application availability. Furthermore, you will develop strategies, roadmaps, and metrics that communicate and enable transparency into operational KPIs, key risks, and progress. Leading, coaching, and developing a team of high-performing outcome-oriented engineers, including onshore, nearshore, and offshore personnel, will be a key aspect of your responsibilities.

Responsibilities

  • Lead engineering efforts in Observability, Resilience Architecture, Resilience Testing, and Incident Management across LPL Systems.
  • Identify opportunities to improve system performance, efficiency, scalability, fault tolerance, and self-healing capabilities.
  • Apply Chaos Engineering principles to discover hidden weaknesses in LPL systems.
  • Implement monitoring, metrics, logs, and Service Level Objectives (SLO) to improve overall observability.
  • Develop AIOps telemetry for applications, focusing on proactive, automated monitoring and alerting solutions using tools like ELK, DynaTrace, Splunk, and Service Now.
  • Collaborate with developers to establish a NoOps culture and empower them with self-service options.
  • Activate a high-performing, continuously improving 24x7 L2 organization to protect customer experience.
  • Drive towards real root cause analysis, incident reduction, and improved application availability.
  • Develop strategies, roadmaps, and metrics to communicate operational KPIs, key risks, and progress.
  • Lead, coach, and develop a team of high-performing engineers, including onshore, nearshore, and offshore personnel.

Requirements

  • 5+ years' experience in software development leading and cultivating high-performing teams.
  • 4+ years' experience leveraging Observability and Monitoring tools to derive insights and improve Failed Client Interactions (FCI).
  • 3+ years' experience with Splunk, App Dynamics, Honeycomb, Dynatrace, Grafana, NewRelic, and DataDog monitoring and alerts.
  • 3+ years' experience in DevOps and/or DevSecOps roles.
  • Data-driven leader with experience in establishing OKRs and KPIs.

Nice-to-haves

  • 8+ years of experience in technology leadership roles across operations, platform, and engineering, preferably in financial services or FinTech.
  • Demonstrated business acumen and ability to interact with senior leaders, including developing and presenting business cases.
  • Consensus-builder who drives change across initiatives and evaluates solutions to complex business challenges.

Benefits

  • 401(k) matching
  • Health insurance
  • Paid time off
  • Stock options
  • Volunteer time off
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