Lead Systems Administrator - Exchange/AD

Deloitte - Boise, ID

Full-time - Mid Level

Boise, ID

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Lead Systems Administrator - Exchange/AD role at Deloitte involves managing a multinational email and Active Directory network. This position is part of Deloitte's Internal Technology division, focusing on technology and innovation while providing top-tier support for email and Active Directory issues. The role requires collaboration with various vendors and teams to ensure effective operations and support.

Responsibilities

• Responsible for the day-to-day operations of and support for applications and systems including Microsoft Exchange servers, Microsoft Outlook, DNS, Active Directory, and other applications deployed by the Unified Communications team.
• Work with end users as Deloitte's top tier of support for email and Active Directory issues.
• Collaborate with vendors to support Deloitte's email and Active Directory systems.
• Monitor and respond to issues or service requests reported in Service Desk and create and resolve problem tickets for chronic service issues.
• Participate in after business hours operational maintenance activities and deployments.
• Plan, deploy solutions, document procedures, and coordinate systems software and hardware activities with local and remote team members and their clients.
• Collaborate with other service teams - Networking, Server, Desktop, Applications to assist in solving service problems related to UC services.

Requirements

• Experience managing Microsoft Exchange servers and Active Directory environments.
• Strong knowledge of DNS and domain controller management.
• Ability to work collaboratively with vendors such as Microsoft, Cisco, Google, and Amazon.
• Experience in providing top-tier support for email and Active Directory issues.
• Familiarity with monitoring and responding to service requests and problem tickets.

Nice-to-haves

• Experience with Cisco Ironport devices.
• Knowledge of Unified Communications services.
• Familiarity with cloud services and solutions.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling options