Visa - Austin, TX
posted 4 months ago
In the role of Lead System Engineer - Observability, you will be responsible for leading the technical direction and implementation of Visa's Monitoring and Observability platform. This platform is essential to Visa's business, providing the tooling, practices, and visibility that our development and engineering teams leverage to deliver, observe, and maintain Visa's product suite. This role is pivotal in ensuring that the tools and systems in place are not only effective but also secure and compliant with enterprise governance needs. You will be tasked with ensuring a low friction, highly secure, highly available, cost-effective, and consistent toolchain to deliver effective tools for monitoring, observing, and operating software. This involves close collaboration with operation and infrastructure leadership, software development leadership, architecture, PMO, and vendors from around the globe to deliver these services. The position is hybrid, allowing for a mix of remote and in-office work, with expectations to be in the office 2-3 days a week based on business needs. Your expertise will be crucial in designing, automating, maintaining, and optimizing observability platforms, which include logging, metrics, and tracing. You will also be responsible for rationalizing and implementing a monitoring and observability toolchain at an enterprise scale, ensuring that the systems are robust and meet the needs of the organization. This role requires a deep understanding of both systems and software engineering, as well as a passion for creating a well-defined and easy-to-integrate telemetry platform that enhances the transparency of system health and status.