Visa - Ashburn, VA

posted 3 months ago

Full-time - Senior
Hybrid - Ashburn, VA
Credit Intermediation and Related Activities

About the position

Visa is seeking an experienced Lead Systems Engineer specializing in DevOps and Cloud Operations to join our team. In this role, you will be instrumental in building high-volume, high-performance, and highly available payment services solutions that enhance customer experience. Your primary responsibilities will include managing the platform team, architecting the infrastructure, automating and modernizing CI/CD flows, deploying new products and updates, identifying production issues, and implementing integrations that align with our customers' needs. Your performance will be evaluated based on improvements in deployment processes and times, reductions in server alarms, and the efficient operation of resources. The ultimate goal is to ensure that our application traffic scales without an increase in error reports while maintaining or improving our error rate, response times, and uptime. Strong scripting skills are essential for this position. As a Lead Systems Engineer, you will design and develop automation to support continuous delivery and integration processes. You will build and set up new development and CI/CD tools and infrastructure, understand stakeholder needs, and communicate these effectively to developers. Your role will also involve automating and improving development and release processes, testing and analyzing code written by others, ensuring systems are secure against cybersecurity threats, and identifying technical problems while developing software updates and fixes. You will be responsible for project planning and management decisions, application support, and meeting objectives and deadlines for projects assigned to your area. Additionally, you will set up new sites and applications via configuration management, maintain tracking and documentation software, and support the development lifecycle of platform architectural design, deployment, and debugging. This position is hybrid, allowing you to alternate between remote work and office presence. Employees in hybrid roles are expected to work from the office 2-3 set days a week, with a general guideline of being in the office 50% or more of the time based on business needs.

Responsibilities

  • Design and develop automation to support continuous delivery and continuous integration processes.
  • Build and set up new development and CI/CD tools and infrastructure.
  • Understand the needs of stakeholders and convey this to developers.
  • Work on ways to automate and improve development and release processes.
  • Test and examine code written by others and analyze results.
  • Ensure that systems are safe and secure against cybersecurity threats.
  • Identify technical problems and develop software updates and fixes.
  • Plan out projects and be involved in project management decisions.
  • Responsible for the application support area.
  • Meet OKRs for their area and those assigned by their manager.
  • Meet the dates for projects assigned to the area.
  • Set up new sites and applications via configuration management.
  • Maintain/upgrade/patch tracking and documentation software.
  • Support the development lifecycle of platform architectural design, deployment, and debugging.
  • Automate release deployments across development, QA, and production stacks using scripting languages and other automation toolkits.
  • Deploy updates and fixes.
  • Provide Level 2 technical support.
  • Build tools to reduce occurrences of errors and improve customer experience.
  • Develop software to integrate with internal back-end systems.
  • Perform root cause analysis for production errors.
  • Investigate and resolve technical issues.
  • Develop scripts to automate visualization.
  • Design procedures for system troubleshooting and maintenance.

Requirements

  • 10+ years of relevant work experience with a Bachelor's Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
  • Strong knowledge in AWS architecture, security, and services.
  • Knowledge in GCP and Azure architecture, security, and services (Desired).
  • Experience in automation of code deployment across multiple platforms.
  • Strong knowledge in Linux and Linux environments (RHEL 6/7, RHCSA/RHCE, CentOS).
  • Engineering experience in building production infrastructure using code and repeatable designs.
  • Experience developing solutions using automation tools.
  • Experience developing automation infrastructure provisioning tools (IaC, e.g., Pulumi, TerraForm).
  • Experience with Docker containers and orchestration platforms such as ECS, EKS, GKE, and/or Swarm.
  • Knowledge of ITIL, SOC 2 and PCI processes and experience evolving to Agile development lifecycles.
  • Knowledge of networking, balancing and high availability.
  • Ability to articulate complex architectures to non-technical audiences.
  • Ability to document solutions and train operational teams on supportability.
  • Experience with MySQL and PostgreSQL. Desirable, GCP Spanner.
  • Experience with Database Administration, schema design, query analysis, performance tuning, and optimization - Postgres/MySQL/Oracle.
  • Knowledge of security practices, networking protocols, firewalls, PCI compliance, etc.
  • 10+ years system architecture with a demonstrated ability to read code and understand coding logic to assist in troubleshooting.
  • 10+ years of experience supporting mission critical production applications.
  • 5+ years of experience managing complex projects.
  • Proficient with git and git workflows.
  • Good knowledge of Go and/or Python.
  • Working knowledge of databases and SQL.
  • Problem-solving attitude.
  • Collaborative team spirit.

Nice-to-haves

  • Strong knowledge in GCP and Azure architecture, security, and services.
  • Experience with Database Administration, schema design, query analysis, performance tuning, and optimization - Postgres/MySQL/Oracle.

Benefits

  • Life Insurance
  • Paid Time Off
  • Medical
  • Dental
  • Vision
  • 401(k)
  • FSA/HSA
  • Wellness Program
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