Wells Fargo - Westlake, TX
posted 2 months ago
Wells Fargo is seeking a Lead Systems Operations Engineer - Major Problem Workflow Coordinator as part of the Technology Major Incident and Problem Management (TMIPM) team. This role is crucial for managing the intake and optimizing the flow of work for problem management. The lead engineer will leverage an advanced understanding of major problem and incident management practices and tools, while maintaining a strong knowledge of ITIL, Agile, and SRE practices. The position requires adaptability to thrive in a fast-paced, partnership-centric business and technology environment. In this role, the Lead Systems Operations Engineer will lead complex, broad impact initiatives, providing high-level systems consultation for technology teams. The engineer will participate in large-scale planning of computer systems and network infrastructure within the Systems Operations functional area. Responsibilities include reviewing and analyzing complex technical challenges and escalated support issues related to core business solutions, which necessitate in-depth evaluations of multiple factors, such as alternatives, enhancements, and periodic systems reviews. The engineer will make decisions on technical changes and enhancements, consult with the engineering team on change design, and collaborate with technical peers and managers to resolve systems support issues and achieve organizational goals.