United States Department of the Treasury - Covington, KY
posted 19 days ago
Part-time,Full-time - Mid Level
Covington, KY
Executive, Legislative, and Other General Government Support
About the position
The position is within the Small Business Self Employed (SBSE) Division of the IRS, focusing on workload distribution, employee training, and administrative duties. The role involves monitoring and reporting on workload, ensuring equitable distribution among employees, and providing instruction and support to staff. The position also requires maintaining knowledge of IRS procedures and policies, resolving complaints, and performing administrative tasks in the absence of the manager.
Responsibilities
- Distributes, balances, monitors, and reports on workload according to established workflow or job specialization.
- Assures equitable distribution of work among employees and timely accomplishment of assigned workload.
- Amends or rejects work not meeting established standards and refers issues to the supervisor.
- Maintains current knowledge of procedures, policies, and directives; answers questions and provides training to employees.
- Resolves simple informal complaints and refers more complex issues to the supervisor.
- Reports on performance, progress, training needs, and disciplinary problems of employees.
- Performs administrative duties in the absence of the manager.
Requirements
- One year of specialized experience at a level equivalent to the GS-07 grade level in the Federal service, including experience with individual and/or business accounts and applying tax laws.
- Experience with online systems and tools to resolve inquiries and issues related to taxpayer accounts.
- Experience assisting with coordinating workflow and assigning work.
Nice-to-haves
- Experience in a supervisory or leadership role.
- Knowledge of IRS policies and procedures.
Benefits
- Telework eligibility based on IRS requirements and supervisor approval.
- Alternative work schedule options may be available.
