Lead Technical Process Architect

$94,420 - $125,890/Yr

Lumen Technologies - Trenton, NJ

Full-time - Mid Level

Remote - Trenton, NJ

Telecommunications

About the position

The Lead Technical Process Architect at Lumen is a consulting-level, highly technical professional responsible for enhancing the alignment between business processes and information technology. This role requires expert knowledge in a specialty field and strong business acumen, focusing on complex systems process analysis, design, and simulation. The architect will independently devise methods and modify standard procedures to meet unique business challenges, contributing to the organization's strategic goals.

Responsibilities

• Enhances the alignment between business processes and information technology.
• Actively resolves day-to-day technology needs of the business unit, focusing on process analysis and problem-solving.
• Conducts complex systems process analysis, design, and simulation, understanding technical problems and solutions in relation to the business environment.
• Suggests plans to integrate new and existing processes and supports planning for business process engineering activities.
• Develops the business unit process engineering plan and integrates it with the corporate plan, ensuring processes meet changing conditions.
• Identifies processes for improvement, documents existing processes, and analyzes gaps between current and desired processes.
• Designs new processes, develops performance measures, and plans the transition to new processes, providing counsel on technology and process improvements.

Requirements

• Bachelor's Degree in a related field (Business, Math, Finance, Engineering) or applicable years of experience.
• 6+ years of professional experience as a Process Analyst/Architect, or in improvement and project management.
• Experience with Enterprise Process Automation technology and integrations to transform business processes.
• Minimum of 1-2 years of business process improvement and project management experience.
• Demonstrated excellent organizational skills and ability to collaborate with global functions/stakeholders.
• Highly analytical with strong commercial acumen.

Nice-to-haves

• Strong verbal and written communication skills; comfortable presenting to executive audiences.
• Ability to adapt to a fast-paced and evolving environment.
• Telecom voice experience is a plus.

Benefits

• Flexible work environment
• Commitment to workplace inclusion
• Support for employee development and growth