Lead Technical Process Architect

$94,420 - $125,890/Yr

Lumen Technologies - Des Moines, IA

Full-time - Mid Level

Remote - Des Moines, IA

Telecommunications

About the position

The Lead Technical Process Architect at Lumen is a consulting-level, highly technical professional responsible for enhancing the alignment between business processes and information technology. This role requires expert knowledge in a specialty field and strong business acumen to address complex issues and generate solutions to business problems. The architect will work independently to devise methods and modify standard procedures to meet various situations, contributing to the establishment of the organization's strategic goals.

Responsibilities

• Enhances the alignment between business processes and information technology.
• Actively resolves day-to-day technology needs of the business unit, focusing on process analysis and problem-solving.
• Conducts complex systems process analysis, design, and simulation, understanding technical problems and solutions in relation to current and future business environments.
• Suggests plans to integrate new and existing processes and supports planning and prioritization for business process engineering-related activities.
• Develops the business unit process engineering plan and integrates it with the corporate plan, participating in continuous review and updates to ensure processes meet changing conditions.
• Identifies processes for improvement, documents existing processes, and analyzes gaps between current and desired processes.
• Designs new processes, develops performance measures, and plans the transition to new processes, providing counsel on future technology and business process improvements.

Requirements

• Bachelor's Degree in a related field (Business, Math, Finance, Engineering) or applicable years of experience.
• 6+ years of professional experience as a Process Analyst/Architect, or in improvement and project management.
• Experience with Enterprise Process Automation technology and integrations to transform business processes.
• Minimum of 1-2 years of business process improvement and project management experience.
• Demonstrated excellent organizational skills and ability to collaborate with global functions/stakeholders.
• Highly analytical with strong commercial acumen.

Nice-to-haves

• Strong verbal and written communication skills; comfortable presenting to executive audiences.
• Ability to adapt to a fast-paced and evolving environment.
• Telecom voice experience is a plus.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off
• Flexible scheduling options
• Professional development opportunities
• Employee discount programs