Lead Technical Product Operations Specialist

$109,000 - $156,700/Yr

UKG - Lowell, MA

Full-time - Mid Level

Lowell, MA

Professional, Scientific, and Technical Services

About the position

The Lead Technical Product Operations Specialist at UKG is responsible for driving the advancement of Cloud strategic and operational vision, establishing knowledge management processes, and building partnerships with cross-functional teams. This role requires strong organizational and analytical skills to enhance product reliability and process improvements while fostering relationships with technical leadership and stakeholders.

Responsibilities

• Drive advancement of Cloud strategic and operational vision, standards, and supporting functions, offerings, and tools, in alignment within EPIC.
• Establish, implement and monitor knowledge management processes for the technical team.
• Build partnerships with highly matrixed cross-functional internal and external teams.
• Understand Cloud and EPIC business priorities and identify technical initiatives and improvements that help deliver high value.
• Deliver reliability improvements and process enhancements for key products and/or services while performing under minimal supervision to attain results.
• Facilitate meetings to discuss initiatives and business/strategy while delivering informative, well-organized executive level presentations.
• Partner with EPIC Value Stream leaders to understand their needs from Cloud; leveraging practices such as Program Increment planning, backlog grooming, and Cloud dependencies and enablers.

Requirements

• Bachelor's degree in Engineering or other technical field, or equivalent practical experience.
• 6+ years' experience in an analytical role, working with data to identify trends and make recommendations.
• Managerial experience in analytical thinking and problem-solving.
• Excellent technical, business judgement, negotiating and influencing skills.
• Excellent verbal/written communication and problem-solving skills.

Nice-to-haves

• 6+ years' experience as a Software Engineer, Technical Solutions Consultant or Technical Program Manager.
• Experience in Enterprise SaaS (Software as a Service) offerings, particularly in delivering resilient, scalable, and highly available solutions.
• Strong technical acumen - ability to work closely with development teams on a range of technically challenging problems, including service-oriented architecture.
• Strong analytical skills required, with ability to solve problems.
• Experience in cross-functional stakeholder management.
• Ability to adapt in a start-up environment and collaborate with a growing team.
• Comfortable working with senior business leaders and their teams.

Benefits

• Tuition reimbursement
• Wellness programs
• Adoption and surrogacy assistance