Lead Technical Program Manager - Chief of Staff

JPMorgan Chase - Chicago, IL

Full-time - Senior

Chicago, IL

251-500 employees

Credit Intermediation and Related Activities

About the position

As Chief of Staff for Reference Data Engineering at JPMorgan Chase & Co., you will leverage your deep technology delivery management expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. This role focuses on both strategic business planning and functional business management, supporting an organization of over 400 engineers and managing a budget exceeding $70 million. You will serve as a trusted partner to the Chief Business Technologist (CBT) of Reference Data Engineering and its business stakeholders, collaborating with the CBT and technology leadership team to define the strategic plan, measure performance, and operationalize programs that align with the strategic goals of the organization. In your capacity as a Lead Technical Program Manager, you will drive the successful delivery of complex technology projects and programs that are essential for achieving business goals across the firm. Your extensive knowledge of project management principles, practices, and theories will be crucial in developing innovative solutions while effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business objectives. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will also contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Responsibilities

• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment.
• Develop and manage internal communication strategy including leadership messages, forums, and planning annual meetings as part of the communications and change management responsibilities.
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement optimizations to enhance efficiency and effectiveness, including preparation of various management reports for business operations and decision making.
• Champion the adoption of scaled agile methodologies, fostering a culture of continuous learning and innovation within the team and collaboration across all engineering & product teams.
• Collaborate with the CBT, Business Stakeholders, and Finance and Business Management in the management of technology spend, monthly finance & business reviews, revised forecasts and the budgets, ensuring alignment of spend to budget plan.
• Lead the annual budget planning and monthly business review process for the tower.
• Lead the definition of organizational Objectives & Key Results and facilitate the monthly tracking & reporting of progress towards targets.
• Establish and manage product and portfolio governance, leadership, and a prioritization process, and a clear and readily accessible view of the portfolio within each product.
• Drive, facilitate, and maintain technology portfolio to enable active management, prioritization and a continual view of strategic imperatives and resource allocation.
• Ensure an effective workforce management resource strategy for the tower, including skills, types of roles, physical location strategy and variable resource use.
• Coordinate and facilitate succession planning and year-end performance calibration.
• Support tower level Controls & Audit Function working closely with Corporate Technology leadership and technology teams.
• Drive proactive identification, prioritization and timely mitigation of technology risks, controls and audit validations.
• Partner with Enterprise Technology teams to continuously improve the controls environment.

Requirements

• 5+ years of experience or equivalent expertise in technology program management, leading complex technology projects and programs in a large organization.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
• Ability to lead large, collaborative teams to achieve organizational goals and passionate about building an innovative culture.
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment.
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities.
• Strategic planning (e.g., roadmap creation and execution).

Nice-to-haves

• 10+ years of experience or equivalent expertise in technical program management, agile and project management practice and excellence and leading complex technology projects and programs in a large organization.
• BS/BA degree or equivalent experience.
• In-depth knowledge of at least one related discipline (e.g., software delivery, infrastructure management, portfolio governance).
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services.
• Financial / Banking Industry experience and knowledge of markets, regulations, and reference data.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching