Lead Technical Project Manager (Digital Scrum Master)

American Water Resources - Mount Laurel Township, NJ

Full-time - Mid Level

Mount Laurel Township, NJ

251-500 employees

Utilities

About the position

The Lead Technical Project Manager (Digital Scrum Master) at Oncourse Home Solutions will oversee software and infrastructure projects from ideation to execution in an Agile environment. This role involves collaboration with IT and business teams, driving project planning, risk management, resource allocation, and budget oversight. The successful candidate will lead multiple projects concurrently, ensuring alignment with company objectives and delivering impactful solutions while fostering a culture of accountability and excellence within the project teams.

Responsibilities

• Lead the end-to-end project management lifecycle, including planning, execution, monitoring, and closing of projects.
• Lead the technical Agile teams through all steps in the development cycles: architecture, specifications, design, development, testing, deployment and post deployment verification and support.
• Collaborate with cross-functional teams to define project requirements, scope, and objectives.
• Drive supersonic speed, thinking of solutions outside the box, while constantly challenging the team for quick and nimble outcomes on several priorities simultaneously.
• Achieve aggressive goals, thrive in ambiguous environments, and demonstrate adaptability and strategic acumen.
• Develop detailed project plans, timelines, and resource allocation strategies.
• Conduct Sprint planning, daily stand ups, and provide reporting on the sprint delivery.
• Conduct risk assessment and mitigation planning to ensure project success.
• Manage project budgets and track expenses throughout the project lifecycle.
• Facilitate effective communication and collaboration among team members, stakeholders, and third-party vendors, and drive cross-functional/stakeholder and leadership alignment.
• Provide leadership and mentorship to project team members, fostering a culture of accountability and excellence.
• Monitor project progress and performance, identifying and addressing issues or deviations from the project plan.
• Report progress, KPIs, and budget adherence to stakeholders and executive leadership.
• Manage technology product/solution vendors and implementation partners to ensure timely and quality deliverables of work products.
• Prepare and present regular project status reports to senior management and stakeholders.
• Follow project management best practices and Agile methodologies as part of the Enterprise Project Management Office (EPMO).
• Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• Over 10 years experience in technical project management and Agile delivery with a minimum of 5 years in a Lead technical project management role.
• 5+ years of experience as a Scrum Master on a digital development team (preferred).
• Direct experience in managing large customer-facing web platforms projects in an e-commerce environment with a bias to improve conversion rates.
• Strong experience working with engineering teams on projects to deliver Integration technologies (SOA, iPaaS, REST), Cloud infrastructure (PaaS, SaaS, MS-Azure, AWS), Web technologies (like Spring, Hibernate, Angular, React, NodeJS), Microservices, Kubernetes, NoSQL DB like Mongo and authentication methods like OAuth and SAML.
• Experience managing technical projects that have delivered eCommerce platforms (ex. Adobe, Salesforce, Vtex), CMS solutions (ex. ContentStack, Magnolia, Contentful), personalization engines (ex. Optimizely, Nosto) and payment solutions (ex. Stripe, Worldpay, Adyen).
• Proven experience with DevOps, Code quality, CI/CD, and running in an Agile environment.
• Experience leading and delivering large digital platforms and websites including customer enrolling and payment functionalities, SaaS platforms (Salesforce) and ERP (Oracle) initiatives.
• Strong understanding of software development lifecycle (SDLC) methodologies, including Agile and Waterfall.
• Deep experience in project management tools and software, such as JIRA, Microsoft Project, Confluence, Smartsheet, etc.
• Experience working with cross-functional teams and managing relationships with external vendors and stakeholders.
• Expertise in estimating projects, budget management and resource management and capacity planning.
• PMP, ScrumMaster, or other project management certifications are a strong plus.
• Experience managing supplier and 3rd party relationships.
• Excellent written and verbal communication skills engaging technical and non-technical stakeholders; ability to create and deliver compelling presentations to senior and executive leadership.

Nice-to-haves

• Preferred Certifications in application life cycle management (e.g., PMP, Agile Scrum/Product Owner, SAFe, DevOps)
• Experience in project management systems preferably Asana, Jira/Confluence, etc.

Benefits

• Competitive Compensation: Competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Deferred Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.