Lead Technician IT Infrastructure Support

Kelly Services - Richmond, VA

Full-time - Entry Level

Richmond, VA

10,001+ employees

Administrative and Support Services

About the position

Kelly Services is actively recruiting for a Lead Technician - IT Infrastructure Support for a Long Term Contract opportunity in Richmond, VA. This position requires a comprehensive understanding of network administration, end-user device support, server administration, and firewall technology. The ideal candidate will be responsible for supporting general purpose and manufacturing business network systems sitewide, ensuring network security and business infrastructure for the facility. The role serves as a bridge between the client’s in-house knowledge and remote support teams, necessitating strong communication and troubleshooting capabilities. The technician will also be involved in maintaining and upgrading network cabling within the Data Center and building cabinets, as well as managing requests and incidents within a service desk tool. This is a full-time onsite role, and candidates should be prepared to engage directly with end-users and support their IT needs effectively.

Responsibilities

• Support of general purpose and manufacturing business network systems sitewide.
• Support of network security and business infrastructure for facility.
• Bridges gap between client in house knowledge and remote support teams.
• Requires knowledge of Active Directory, Domain Controllers, Process Control Networks.
• Requires strong communications and troubleshooting capabilities.

Requirements

• Familiarity with wired and wireless network architecture.
• Configuration of network switches, routers, SDWAN, etc.
• Troubleshooting LAN/WAN infrastructure.
• End user support and customer service experience.
• Experience with Windows 10 and 11 deployment and troubleshooting.
• Experience with printers, scanners, and label printers.
• Knowledge of Office 365 and SharePoint.
• Experience with Windows Server 2016 - 2022.
• Administering sharing and folder privileges.
• Racking, cabling and commissioning servers.
• Backup and storage management.
• Server monitoring and optimization.
• General familiarity with firewall technology, configuration, rules, etc.
• Experience working in DMZ and Process Control Networks.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• Access to a retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under the applicable state or local plan.