Lead Technician

$39,520 - $47,840/Yr

Servpro Of Highland Village - Roanoke, TX

Full-time - Mid Level

Roanoke, TX

About the position

The Lead Technician at Servpro of Highland Village is responsible for overseeing restoration projects, ensuring customer satisfaction, and managing production technicians. This role serves as the front-line representative of the SERVPRO brand, demonstrating a commitment to service excellence and safety in restoration activities.

Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to production technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train production technicians.
• Communicate with production manager and office staff on project progress and issues.
• Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
• Oversee facility and grounds maintenance, as assigned.
• Continue development of production expertise in services, cleaning products, and equipment.

Requirements

• Minimum 1 year of experience in cleaning, restoration, or construction.
• Strong supervisory skills.
• Strong communication skills, oral and written.
• High school diploma or GED.
• IICRC certifications preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Employee discount
• Referral program