Lead Teller - Floater

Frost Bank - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

11-50 employees

Credit Intermediation and Related Activities

About the position

The Lead Teller - Floater position at Frost is a leadership role that involves guiding and supporting tellers while providing exceptional customer service. This role is crucial in setting the standard for banking experiences and ensuring operational efficiency. The Lead Teller acts as a subject matter expert, helping to train new team members and manage complex customer transactions, all while fostering a positive and dependable banking environment.

Responsibilities

• Perform the duties of a teller in accepting and recording payments, deposits, and other transactions
• Provide guidance to tellers in complex customer transactions and training for new tellers
• Ensure adequacy of currency and coin supply
• Balance daily settlements, such as ATM or vault
• Keep informed of changes in services or procedures to educate, inform and earn new relationships through referrals as appropriate
• Handle collections, notes and exchanges
• Responsible to perform cash audits as necessary
• Manage risk and actively practice loss prevention under principal accountabilities
• Remain familiar with applicable policies, laws and regulations, and Bank Secrecy Act policies
• Perform all other duties as assigned.

Requirements

• Minimum 6 months teller experience
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to work in a team environment
• Leadership and coaching ability
• Proficient in Microsoft computer applications

Nice-to-haves

• Cash handling experience

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Training classes and leadership development
• Referral bonus program
• + more!