KeyBankposted 7 months ago
$38,002 - $50,003/Yr
Full-time • Entry Level
Buffalo, NY
Credit Intermediation and Related Activities

About the position

As a Lead Teller at KeyBank, you will serve as a trusted advisor and problem solver for clients, enhancing their banking experience by identifying and resolving complex service issues. This role involves coaching other tellers, managing day-to-day operations of the teller line, and ensuring compliance with regulatory and internal standards. You will also facilitate client transitions to bankers for deeper financial conversations, contributing to the overall financial wellness of clients.

Responsibilities

  • Embody a strong client experience culture by being present with every client and teammate.
  • Assume responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers.
  • Act as a resource to identify and resolve complex client servicing issues.
  • Listen for financial wellness opportunities during client conversations and transition clients to a Banker.
  • Assist clients in achieving their financial goals through financial wellness tools.
  • Participate in morning huddles and end-of-day debriefs.
  • Follow compliance, audit, and security procedures, and balance cash drawer within guidelines.
  • Manage day-to-day duties for the branch teller line, including scheduling and coaching tellers.
  • Provide direction and guidance for branch staff on operational and regulatory procedures.
  • Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
  • Support the Branch Manager in onboarding and training new Tellers.
  • Perform other duties as assigned.

Requirements

  • High School Diploma, GED, or equivalent business experience (required).
  • 3+ years of demonstrated superior client relationship skills (required).
  • 3+ years of experience in cash handling (required).
  • Working knowledge of PC with Windows-based applications and calculator (required).
  • Demonstrated ability to lead, motivate, and foster teamwork (required).
  • Demonstrated organizational skills while managing multiple tasks (required).

Nice-to-haves

  • Notary License (preferred).

Benefits

  • Base hourly rate ranging from $18.27 to $24.04 depending on location and experience.
  • Short-term incentive compensation based on individual and company performance.
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