PNC - Fairhope, AL
posted 19 days ago
Full-time - Entry Level
Fairhope, AL
5,001-10,000 employees
Credit Intermediation and Related Activities
About the position
The Lead Teller is responsible for overseeing the daily operations of the teller line, ensuring exceptional customer service, and managing a team of tellers. This role involves training staff, handling complex transactions, and maintaining compliance with banking regulations.
Responsibilities
- Supervise and lead the teller team to ensure efficient operations.
- Provide exceptional customer service and resolve customer inquiries.
- Train and mentor new tellers on procedures and best practices.
- Handle complex transactions and assist customers with their banking needs.
- Ensure compliance with banking regulations and internal policies.
Requirements
- High school diploma or equivalent required.
- Previous experience in a banking or financial services environment.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
Nice-to-haves
- Experience with cash handling and balancing cash drawers.
- Knowledge of banking products and services.
Benefits
- Health insurance coverage
- 401k retirement savings plan
- Paid holidays and vacation time
- Professional development opportunities
