Lead User Experience Researcher

$107,300 - $259,600/Yr

PayPal - New York, NY

Full-time - Senior

Hybrid - New York, NY

Credit Intermediation and Related Activities

About the position

The Lead User Experience Researcher at PayPal will play a crucial role in understanding user needs and informing the creation of user-centered experiences. This position involves utilizing various research methods to uncover insights that enhance product trust and security, while also contributing to a positive brand experience. Strong communication and collaboration skills are essential for sharing findings and influencing stakeholders throughout the design process.

Responsibilities

• Identify research opportunities and scope program requirements for cross-functional product teams.
• Independently own and drive research programs from inception to completion, including defining research questions and participant samples.
• Present compelling insights and recommendations to teams and leaders, utilizing strong storytelling skills.
• Leverage insights from various research functions and data sources throughout the product development lifecycle.
• Act as a liaison between design, product management, and marketing teams to drive alignment.
• Facilitate workshops and design sprints, influencing product and design strategy.
• Drive strategic change initiatives and advocate for user-centric approaches within the Experience Design community.
• Mentor other researchers and model a growth mindset.

Requirements

• Bachelor's degree with 8+ years or Master's degree with 6+ years in user experience, design, research, or related fields.
• Experience with digital products and platforms, preferably in financial services or e-commerce.
• Proficient in a variety of research methods and approaches.

Nice-to-haves

• Experience in financial services and/or e-commerce is an advantage.

Benefits

• Flexible work environment
• Employee stock options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity compensation