Lead User Experience Researcher
Ultimate Kronos Group - Lowell, MA
posted 5 days ago
About the position
With 80,000 customers across 150 countries, we are the largest U.S.-based private software company in the world. And we're only getting started. At UKG, we are helping organizations create great places to work by supporting the employee life cycle from recruiting to retirement. We are a leader of HR, payroll and workforce management solutions for all people. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. We are looking for a talented and passionate Lead User Experience Researcher to join our team. In this role, you will help define, test and bring to life a range of solutions that serve UKG customers and users. We are looking for individuals contributors with strong UXR experience who can lead complex and strategic projects and support the delivery of customer and business value.
Responsibilities
- Partner with teammates from design, product, engineering, strategy and enablement to identify, plan, execute and communicate impactful research projects across UKG's products, and the entire user or customer journey.
- Lead research using qualitative and quantitative methods to inform and inspire design strategy and product development. Represent our current and potential user and customer experiences by conveying durable insights in clear and actionable ways.
- Act as a thought leader in the organization by developing and socializing a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.
- Help our team continuously identify and learn about current and potential opportunities to better serve our users, inspire product strategy, and encourage design iteration.
- Experiment with innovative methodologies to shed new light on client experiences to help inform business decisions.
- Be a champion for a customer- and data-focused culture in UKG. Raise the methodological bar within the User Research team and mentor other team members.
- Advise partners in conducting best in class customer feedback methods across the organization.
Requirements
- 5+ years of professional user research experience, with a demonstrated knowledge of User Experience principles and best practices
- MS/BS/BA degree in Human Computer Interaction, User Experience/Usability, Cognitive Psychology, Human Factors or related discipline or equivalent experience
Nice-to-haves
- Solid understanding and practical application of qualitative and quantitative research methods like usability testing, field research, interviewing, gaining insights from product and analytics data etc.
- Expert with user testing and research tools such as UserTesting.com, Qualtrics or similar. Familiarity with usage analytics tool (e.g., Google Analytics, Pendo) preferred.
- Demonstrated ability to develop creative and practical research approaches to complex design problems.
- Experience facilitating design and ideation sprints. Familiarity with a variety of workshop methods and recipes.
- Subject matter expertise related to workforce management, human resource management and/or talent management is a plus.
- Experience working with research at the intersection of hardware, software and service design.
- Experience with Enterprise software applications highly preferred.
- Self-motivated and action-oriented. Ability to execute multiple initiatives at a high level of quality in a fast-paced, complex environment.
- Exceptional interpersonal and communication skills with customers, designers, stakeholders, and developers. Collaborative, team player.
Benefits
- Wellness programs
- Tuition reimbursement
- Customizable expense reimbursement program (U Choose)
- Support for student loan repayment
- Childcare assistance
- Pet insurance
