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Lead User Experience Researcher
$107,300 - $259,600/Yr
PayPal - San Jose, CA
posted 2 months ago
Full-time - Senior
Hybrid - San Jose, CA
10,001+ employees
Credit Intermediation and Related Activities
About the position
The Lead UX Researcher at PayPal is responsible for uncovering user insights that inform the design of user-centered experiences. This role involves employing various research methods to enhance product trust and security while contributing to a positive brand experience. The researcher will collaborate with cross-functional teams to influence design decisions and ensure that customer needs are prioritized throughout the product development lifecycle.
Responsibilities
- Identify research opportunities and scope program requirements for product teams.
- Independently own and drive research programs from beginning to end, including defining research questions and methodologies.
- Present compelling insights and recommendations to teams and leaders, facilitating constructive debate.
- Leverage insights from various research functions and data sources throughout the product development lifecycle.
- Act as a liaison between design, product management, and marketing teams to drive alignment.
- Facilitate workshops and design sprints, influencing product and design strategy.
- Drive strategic change initiatives and advocate for user-centric approaches within the Experience Design community.
- Mentor other researchers and model a growth mindset.
Requirements
- Bachelor's degree with 8+ years or Master's degree with 6+ years in user experience, design, research, or related fields.
- Experience across digital products and platforms, preferably in financial services or e-commerce.
- Proficient in a variety of research methods and approaches.
Nice-to-haves
- Experience with card sorting, tree tests, diary studies, surveys, interviews, and usability testing.
- Expertise in financial services and e-commerce.
Benefits
- Flexible work environment
- Employee stock options
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Annual performance bonus
- Equity compensation
