Lead User Experience Researcher

$107,300 - $259,600/Yr

PayPal - San Jose, CA

Full-time - Senior

Hybrid - San Jose, CA

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Lead UX Researcher at PayPal is responsible for uncovering user insights that inform the design of user-centered experiences. This role involves employing various research methods to enhance product trust and security while contributing to a positive brand experience. The researcher will collaborate with cross-functional teams to influence design decisions and ensure that customer needs are prioritized throughout the product development lifecycle.

Responsibilities

• Identify research opportunities and scope program requirements for product teams.
• Independently own and drive research programs from beginning to end, including defining research questions and methodologies.
• Present compelling insights and recommendations to teams and leaders, facilitating constructive debate.
• Leverage insights from various research functions and data sources throughout the product development lifecycle.
• Act as a liaison between design, product management, and marketing teams to drive alignment.
• Facilitate workshops and design sprints, influencing product and design strategy.
• Drive strategic change initiatives and advocate for user-centric approaches within the Experience Design community.
• Mentor other researchers and model a growth mindset.

Requirements

• Bachelor's degree with 8+ years or Master's degree with 6+ years in user experience, design, research, or related fields.
• Experience across digital products and platforms, preferably in financial services or e-commerce.
• Proficient in a variety of research methods and approaches.

Nice-to-haves

• Experience with card sorting, tree tests, diary studies, surveys, interviews, and usability testing.
• Expertise in financial services and e-commerce.

Benefits

• Flexible work environment
• Employee stock options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity compensation