Lead, User Experience Researcher

McDonald's - Chicago, IL

Full-time - Mid Level

Hybrid - Chicago, IL

10,001+ employees

Food Services and Drinking Places

About the position

The Infrastructure and Network Consultant at McDonald's will play a crucial role in enhancing the value of IT infrastructure and network services across the UK and Ireland. This position focuses on addressing systematic issues within services, requiring a blend of technical, procedural, and behavioral expertise. The consultant will work collaboratively with various partners and functions to implement improvements and ensure compliance with global strategies.

Responsibilities

• Provide a deep level of technical knowledge, responsible for technical solutions to provide business value.
• Provide technical direction on forward network strategies and best practices.
• Ownership of infrastructure and/or network production problems, collaborating with technical teams to troubleshoot and provide a resolution.
• Work closely with global risk and infrastructure teams on UK&I alignment to global strategies.
• Collaborate with UK&I vendors to implement new infrastructure or network solutions.
• Implement continuous improvement projects to support the infrastructure of new site openings.
• Custodian of day-to-day network control and compliance processes.
• Drive P1 and P2 incident reduction through increased control and compliance.
• Use automation to reduce the probability and/or impact of problem recurrence.
• Identify, evaluate, and recommend service monitoring tools and diagnostic techniques to improve system observability.
• Drive and mature Command Centre activities to increase value to the business.
• Work closely with Technology Cyber Security to support overall market technology risk reduction.
• Produce reports and presentations to drive greater MI analytics, supporting improved decision making across the Technology team.
• Act as McDonald's Network point of contact for all appropriate vendors on infrastructure queries.
• Train, coach and mentor Site Reliability Engineers ensuring that the team has maintained and relevant career development plans.
• Support the NSO and Infrastructure Manager on developing forward plans, strategies and roadmaps.

Requirements

• Hands-on experience in similar infrastructure or network roles.
• Proven experience in Cisco/Networking.
• Proven experience of SD-WAN.
• Appropriate network qualifications based on experience levels.
• Experience of working with multiple vendors who focus on infrastructure services.
• Experience with monitoring and observability tools (e.g. Splunk, Cloudwatch, NewRelic, ELK, Prometheus, OpenTelemetry).
• Experience with configuration management systems (e.g. Puppet, Ansible, Chef, Salt, Terraform).
• Experience working with continuous integration/continuous deployment tools (e.g. Git, Teamcity, Jenkins, Artifactory).
• Experienced in Continual Service Improvement (CSI) process and application.
• Strong communication skills, a curious mindset, confident and able to work independently.
• Strong customer-centric orientation.

Nice-to-haves

• Preferable to have worked within a franchised organization.
• Experience of people management.
• ITIL Problem Management qualification desirable and strong analytical skills.
• Hospitality or Retail experience desirable.

Benefits

• Flexible working arrangements (3 days in the office, 2 days remote).
• Structured training and development opportunities.
• Diversity and inclusion initiatives.
• Employee discounts and benefits.