Lead, User Research

$119,400 - $185,100/Yr

Western Governors University - Nashville, TN

Full-time - Senior

Remote - Nashville, TN

Educational Services

About the position

The Lead UX Researcher at Craft Education plays a pivotal role in shaping product strategy through user-centered research. This position involves end-to-end ownership of the research lifecycle, from designing studies to delivering insights, while collaborating with cross-functional teams. The Lead UX Researcher will lead user research initiatives, synthesize data into actionable insights, and establish research processes to support the company's growth and product development.

Responsibilities

• Leads and conducts user research initiatives across various projects and product lines.
• Plans and executes research using diverse methodologies to understand user needs and use cases.
• Identifies and addresses key research problems, synthesizing qualitative and quantitative data into actionable insights.
• Develops and manages a comprehensive research repository to organize and share findings.
• Collaborates with cross-functional teams to inform product decisions and strategy.
• Works closely with UX designers and product managers to iterate and test solutions.
• Communicates research findings to stakeholders through clear, digestible documentation.
• Translates insights into actionable recommendations to influence company strategy.
• Establishes and refines research processes and methodologies as the company grows.
• Generates research initiatives aligned with business goals and user needs.
• Develops research strategies and roadmaps supporting product and business OKRs.
• Potentially mentors junior researchers and manage the expanding research team.
• Stays current with market trends, competitors, and research software.
• Identifies data gaps and collaborates with the business to address them.
• Socializes UX research findings by sharing insights and organizing learning sessions.

Requirements

• Bachelor's degree in a related field.
• 5+ years of experience in UX research, preferably in a fast-paced startup environment.
• Strong portfolio demonstrating impact of research on product decisions.
• Expertise in various research methodologies, both qualitative and quantitative.
• Experience in setting up and managing research repositories.
• Excellent communication and presentation skills, with the ability to distill complex information into clear, actionable insights.
• Strong project management skills and ability to juggle multiple priorities.
• Proven ability to work autonomously and drive research initiatives with minimal guidance.

Nice-to-haves

• Master's Degree in a related field.
• Experience working with government employees, especially in Workforce Development or apprenticeship programs.
• Experience using testing tools like Dovetail, User Testing, Maze, or similar.
• Experience with survey design and tools such as Typeform, Qualtrics, or Survey Monkey.
• Experience with analytics tools like Datadog, Pendo, Adobe, or Google Analytics.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Parental leave
• Vision insurance
• Life insurance
• Retirement plan
• Paid sick time