Lead UX Designer

$107,300 - $259,600/Yr

PayPal India Private Limited - San Jose, CA

Full-time - Mid Level

Hybrid - San Jose, CA

About the position

At PayPal, design isn't just about creating visually appealing products — it's about shaping experiences that empower and delight our customers. We place the customer at the heart of everything we do, striving to enhance their financial well-being through innovative solutions. As leaders in financial technologies, we're driven by a shared mission to make a positive impact on people and businesses worldwide. Our collaborative approach brings together diverse talents, from designers and researchers to engineers and product leaders, to craft seamless and impactful experiences that resonate with millions of users across the globe. At the heart of our Merchant Platform team lies a dedicated commitment to enriching the developer experience, informed by a profound understanding of coding intricacies and the distinct challenges developers face. By adopting a developer-centric mindset, our team members act as conduits, effectively bridging the gap between Developers and Merchants to co-create tailored experiences that cater to the unique needs of both audiences. Grounded in the conviction that every interaction within our platform is an opportunity to showcase seamless integration and operational efficiency, we are unwavering in our mission to equip merchants with the indispensable tools needed to excel in the digital landscape. Joining the Merchant organization as a Lead XD on the Developer Experiences team means crafting impactful and seamless experiences, frameworks, and strategies for developers and small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Developer Experiences enabling small businesses worldwide. As a Lead XD at our organization, you will play a pivotal role in leading efforts to design Developer Experiences, requiring a strong understanding of the developer mindset and the challenges they encounter when writing code. You will bridge the communication gap between Developers and Merchants as you craft experiences for both audiences. Your impact will be evident in championing developer needs and streamlining their journey, informed by your ability to empathize with the intricacies of coding and development challenges. Your collaborative aptitude will be essential in driving the execution of projects and forging partnerships that unite developers and merchant teams. Your leadership will be demonstrated through guiding the onboarding of developers, facilitating smooth product activation, and offering strategic insights that align with developer and merchant objectives to drive global business value. Communicating design rationale clearly and championing organizational change will be key in fostering developer-centric design and integrating cutting-edge technologies to elevate user experiences. In your capacity as a Lead, you will be pivotal in creating frameworks, devising overarching strategies, and simplifying the intricacies of our systems to enhance experiences for both developers and merchants.

Responsibilities

• Lead the proactive identification and resolution of complex customer problems by defining and addressing gaps in their journey, advocating for customer needs, and influencing product direction through user research and data insights.
• Champion insights, frameworks, and principles as a vital liaison between design, product management, and engineering teams.
• Demonstrate mastery in design tools and techniques, setting and maintaining high standards.
• Elevate craft expertise by strategically influencing, leveraging, and contributing to design systems, style guides, patterns, and assets to create intuitive and high-quality experiences for developers.
• Develop frameworks for complex systems, ensuring enhancements cater to specific developer needs and streamline processes effectively.
• Foster effective collaboration across teams and stakeholders, honing communication skills to articulate design rationales clearly and persuasively.
• Drive organizational change by instigating improvements in workflows, advocating for user-centric design, implementing new technologies, and promoting innovative approaches.

Requirements

• Bachelor's degree with 5-7 years or Master's degree with 4-5 years of experience in design, research, or related fields, demonstrating a deep understanding of customer needs and market trends.
• Extensive track record in designing products and platforms, including native apps, with a strong emphasis on both consumer and enterprise experiences, encompassing systems design at a strategic level.
• Advanced proficiency in utilizing standard design and prototyping tools such as Figma, Miro, Asana, and similar platforms, with the ability to mentor and uplevel team members in their usage.
• Proven ability to collaborate effectively with engineering teams to ensure technical feasibility, translate customer requirements into data-driven hypotheses, and lead the development of innovative solutions that address customer needs and market demands.
• Exceptional communication skills to gather feedback from developers through diverse methods like user testing, surveys, and interviews, and to articulate design concepts and rationales in a compelling manner, influencing stakeholders and fostering collaboration.
• Extensive experience in working with cross-functional teams to drive the development and delivery of developer tools, enhancing inclusivity, and fostering alignment towards shared objectives.
• Familiarity with coding and practical experience in computer science, software engineering, or a related field preferred, showcasing a strong grasp of technical concepts and constraints to effectively collaborate with engineering teams.
• Outstanding change management skills, demonstrating agility, resilience, and the ability to drive change initiatives, promote innovation, and foster a culture of continuous improvement.
• Demonstrated curiosity and a passion for pushing boundaries, exceeding customer expectations, and driving meaningful impact, inspiring and motivating others to innovate and strive for excellence in their work.

Nice-to-haves

• Familiarity with coding and practical experience in computer science, software engineering, or a related field preferred.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity options
• Medical benefits
• Mental health resources
• Wellness programs