Lead UX Researcher, Experience Strategy
PayPal - New York, NY
posted 7 months ago
About the position
As the Lead UX Researcher on the Experience Strategy team at PayPal, you will be at the forefront of pioneering creative research programs that explore the future of PayPal's offerings. This role is crucial in blending qualitative and quantitative research to drive the go-to-market strategy for new products and to shape the evolution of user experiences across various time horizons. Your ability to facilitate thought-provoking foresight and ideation workshops will foster innovation within the team, empowering them to think differently about product development. By distilling complex data into compelling narratives, you will elevate the voice of the customer throughout the organization, ensuring that user insights are at the heart of decision-making processes. In this position, you will be an influential member of cross-functional product teams, identifying research opportunities, scoping program requirements, and guiding the evolution of design. You will independently own and drive research programs from inception to completion, which includes defining research questions, selecting participant samples, choosing methodologies, designing studies, and executing them with meticulous attention to detail. Your storytelling skills will be essential as you present insights and recommendations to various teams and leaders, facilitating constructive debates that lead to customer-centric decisions. You will also leverage insights from various research functions and data sources throughout the product development lifecycle, acting as a vital liaison between design, product management, and marketing teams to drive alignment among all stakeholders. Your expertise in facilitating workshops and design sprints will be key in surfacing relevant findings and influencing product and design strategies. As a thought leader within the Experience Design community, you will advocate for user-centric approaches, optimize workflows, and establish best practices that evolve the craft of UX research. Additionally, you will model a growth mindset by actively seeking and providing feedback, experimenting with new approaches, and mentoring other researchers to help them grow in their careers.
Responsibilities
- Identify research opportunities and scope program requirements for product teams.
- Independently own and drive research programs from beginning to end.
- Present compelling insights and recommendations to teams and leaders across the organization.
- Leverage insights from various research functions and data sources throughout the product development lifecycle.
- Act as a liaison between design, product management, and marketing teams to drive alignment.
- Facilitate workshops and design sprints to influence product and design strategy.
- Drive strategic change initiatives and advocate for user-centric approaches within the Experience Design community.
- Mentor other researchers and model a growth mindset.
Requirements
- Masters, Bachelors, or Professional degree backed by 6+ years of experience in design, research, or related fields.
- Experience in financial services, commerce, or related industries preferred.
- Proficient in a variety of qualitative research methods such as in-depth interviews and contextual inquiry.
- Proficient in quantitative research methods including choice-modelling survey design and statistical analysis.
- Experience with service design approaches and artifact development like journey maps and service blueprints.
- Strong cross-functional collaboration experience with product management, design, and marketing teams.
Nice-to-haves
- Experience with emerging technologies and their impact on user experience.
- Familiarity with agile methodologies and product development processes.
- Knowledge of accessibility standards and best practices in UX research.
Benefits
- Flexible work environment
- Employee stock options
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Annual performance bonus
- Equity options
- Mental health resources
- Wellness programs
