Lead UX/UI Designer - Audit.xd

$163,300 - $186,400/Yr

Capital One - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

The Lead UX/UI Designer for Audit.xd at Capital One is responsible for enhancing the digital and physical experiences of customers by leading a team in creating innovative design solutions. This role involves collaborating with various stakeholders to advocate for user needs, manage product strategies, and deliver world-class products that redefine internal auditing processes. The position emphasizes a human-centered design approach and requires strong leadership in guiding design execution and fostering a culture of collaboration and creativity.

Responsibilities

• Guide team members in strategy, research, alignment, analysis, design critiques, and design execution tasks.
• Collaborate with technology, product, and business teams to uncover customer and business needs, translating them into engaging design solutions.
• Engage in portfolio prioritization to help set the strategy and product roadmap for the team.
• Manage shifting priorities to provide clear direction on product prioritization and support early product definition.
• Advocate for the customer through human-centered design methods, including discovery, research, and user testing.
• Champion prioritization of design-centered product enhancements grounded in research and analysis.
• Work with partners and teams across various geographies.
• Navigate conflict resolution within the team and partner relationships.
• Participate in hiring by reviewing resumes and conducting interviews.
• Support early product definition by facilitating discovery sessions to uncover customer pain points and opportunities.
• Drive end-to-end product design by working with researchers to understand customer needs and define opportunities.
• Create process and user flows, wireframes, journey maps, and interaction models, resulting in prototypes.
• Plan and facilitate workshops with stakeholders to align with business needs.
• Design within existing and create new standards for the internal design system.
• Present visual concepts to stakeholders and create high fidelity design assets for development.

Requirements

• At least 6 years of experience with UX design.

Nice-to-haves

• Experience designing for cross-channel experiences.
• Experience supporting complex, data-heavy experiences.
• Experience working with a variety of business partners and delivering outcomes.
• Familiarity with design and prototyping tools, such as Adobe Products, Sketch, and/or Figma.
• Familiarity with contributing to an established design system.
• Experience managing a cross-functional team.

Benefits

• Comprehensive health insurance coverage.
• Financial benefits including competitive salaries and performance-based incentives.
• Support for total well-being through various financial and health benefits.